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What is ManyChat?
Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
92 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ManyChat?
Pros
- Performance Enhancing
- Caring
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Scheduled Availability
Learning and Adaptability
Knowledgebase
Integration With CRM
Workflow Processing
Multi-channel
Translation
Personalized Service
Voice or Text Input
Application Programming Interface
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
ManyChat Reviews
Diego B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Nov 2022
Best platform to develop chatbot in a easy way
Likeliness to Recommend
What differentiates ManyChat from other similar products?
The visual flow builder is the main character for me, in this way i can understand faster what to do and where i have to fix some flow. Other important things is the community, from the CEO of manychat to the users, there is a great communication, so we can help each others without any problem.
What is your favorite aspect of this product?
The visual flow builder
What do you dislike most about this product?
From now, i like everything of the platform
What recommendations would you give to someone considering this product?
Study all the video of manychat, keep the pro account and start to make something
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Camilo H.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Nov 2022
Great way to automate your communications
Likeliness to Recommend
What differentiates ManyChat from other similar products?
It was the first Chatbot I've ever test and I think the main differentiating factor is the ability to integrate with many others software products either directly or through Zapier.
What is your favorite aspect of this product?
I really like the interface, it is so friendly user that after a little time getting used to the app, you can build useful workflows for your chat marketing strategy. Also, it has a great capability to build high- personalized experience for our potential leads.
What do you dislike most about this product?
I think it's template gallery, it is not very good. It may help to people who just enter the chatbot world, but in order to create a highly personalized experience, these templates aren't just good.
What recommendations would you give to someone considering this product?
First, get used to the software. Watch videos about it and explore the platform until you had reached a good knowledge about it. Then just used it! Add it to your social medias and your website and star to measure its effective
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Jocelin C.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
Best way to get started with chatbot marketing
Likeliness to Recommend
What differentiates ManyChat from other similar products?
It's easy to build out the bot. the interface is drag and drop. You can link your messenger, Instagram, WhatsApp, email, and sms in one account. and the starting price is good.
What is your favorite aspect of this product?
how easy it is to build your bot and how you can make changes to the bot almost immediately
What do you dislike most about this product?
there's nothing I don't like. Manychat is that awesome
What recommendations would you give to someone considering this product?
If you're serious about chat marketing then Manychat is a great way to get started even if you want to try it out. Make sure that you follow Facebook's rule when building the bot. Usually, when there's a restriction, it's not Manychat's fault, they're just following the rules Facebook implements
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
