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ManyChat

Manychat

Composite Score

8.2 /10

CX Score

8.3 /10

46 Reviews Write a Review

What is Manychat?

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

Company Details

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Awards & Recognition

Manychat won the following awards in the Chatbots category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

2023

Manychat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Manychat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Manychat?

0% Negative

6% Neutral

94% Positive

Pros

Performance Enhancing
Caring
Reliable
Trustworthy

Feature Ratings

Average 83

Leads Generation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Integration With CRM

Voice or Text Input

Workflow Processing

Translation

Personalized Service

Multi-channel

Application Programming Interface

Vendor Capability Ratings

Average 82

Ease of Customization

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Manychat Reviews

Camilo H.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Great Customer Communication Software

Likeliness to Recommend

7 /10

What differentiates Manychat from other similar products?

Is the only Chatbot platform i ever used and really like it! It´s integration are goods

What is your favorite aspect of this product?

How it helps to create a fluid conversation with any possible lead that land on my website or talk in Social Media

What do you dislike most about this product?

Having a great bread of features it´s really difficult to know all of them intuitive when you start the software

What recommendations would you give to someone considering this product?

To learn how to do a good workflow communication, because this software can be very useful if you know how to really set up a chat bot

Pros

Enables Productivity
Unique Features
Includes Product Enhancements
Helps Innovate

Jennifer L.

Role: Consultant
Industry: Consulting
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Apr 2021

Manychat has automated FB Messenger marketing

Likeliness to Recommend

10 /10

What differentiates Manychat from other similar products?

Manychat connect aith multiple platforms that makes it easy to reach a lot of clients via SMS and Emails. The cost is a bit reliable compared to other programs.

What is your favorite aspect of this product?

Manychat has improved SEO of our FB page aince it automates emails and SMS that help attract leads.

What do you dislike most about this product?

I have not yet discovered any drawback while using Manychat to campaign our brand on Facebook.

What recommendations would you give to someone considering this product?

It can be hectic to reach a lump sum of contacts via email or SMS, that's why I would advise them to try Manychat.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Richard Y.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

Easy to use

Likeliness to Recommend

8 /10

What differentiates Manychat from other similar products?

this is a good tool for non programmers who want chatbot functionality.

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

extent of features

What recommendations would you give to someone considering this product?

if your a non-programmer this is the way to go.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Manychat

What is Manychat?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Manychat Ratings

90 Likeliness to Recommend

1 Since last award

95 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Manychat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Manychat Reviews

Camilo H.

Great Customer Communication Software

Likeliness to Recommend

Pros

Jennifer L.

Manychat has automated FB Messenger marketing

Likeliness to Recommend

Pros

Richard Y.

Easy to use

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

2
Since last award

Feature Ratings

Leads Generation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Integration With CRM

Voice or Text Input

Workflow Processing

Translation

Personalized Service

Multi-channel

Application Programming Interface

Vendor Capability Ratings

Ease of Customization

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement