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Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.8 /10
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details


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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
8% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Feature Ratings

Average 84

Email Delivery

89

Campaign Management

86

Basic Reporting and Analytics

85

Email Templates

84

Contact Database

83

Mobile Optimized

83

A/B Testing

83

Segmentation

83

Auto-Responders

83

SPAM Compliance

83

Surveys and Polling

82

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Quality of Features

82

Ease of Customization

82

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Vendor Support

77

Mailchimp Reviews

Scarlett M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Unlocking Maximum Potential

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Email marketing has evolved along with the times, and Mailchimp is continuing to invest in its platform to further integrate email marketing into other platforms like social media, eCommerce, and other systems. My job has become more of a one-system stop because to the capabilities they've implemented, which has had a beneficial effect on my workflow.

What is your favorite aspect of this product?

My favourite aspect of Mailchimp has been its design capabilities. Creating custom emails that are responsive across all devices and look great on both desktop and mobile is critical to success, and Mailchimp offers an excellent selection of customized templates that can be edited easily with a drag-and-drop system.

What do you dislike most about this product?

From one day to the next, the dashboard and options can literally be altered entirely without warning. Although bothersome, it is tolerable. And I believe they're almost finished with these comprehensive system redesigns to enhance functionality

What recommendations would you give to someone considering this product?

For those considering MailChimp, I highly recommend taking the time to experiment with all of its features. Understand how automation works, and pay attention to their support documents which are very helpful. It's also important to check out what third-party integrations they offer as this can be very beneficial in the long run.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Sutton Oliver A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Maximize your Business Performance with Mailchimp

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

I've now been employed in email marketing for more than 20 years. During that time, I first came across Mailchimp and have been using it since. Before working with me, several of my clients were utilising alternative platforms. Most are laborious and give little assistance in creating eye-catching emails that draw attention in the inbox.

What is your favorite aspect of this product?

The integration with other systems is a major plus. Mailchimp plays nicely with many leading eCommerce platforms, not to mention integrating quite easily with Google Analytics and similar analytics tools. This helps me keep track of my clients' results and plan future campaigns more effectively. Finally, the reporting system provides in-depth data about customers and campaigns, allowing for further customization and optimization of future newsletters.

What do you dislike most about this product?

Knowing how to get the most out of the platform is important since, while I am aware that it is capable of far more than I presently use it for, it is not very thorough or user-friendly beyond the core product offering. Utilizing MailChimp will be simpler if customer support tickets are answered promptly. To wait in a long ticket line for a response to an urgent client requirement is irritating.

What recommendations would you give to someone considering this product?

For those who are just starting out in email marketing, MailChimp is a great platform to get started with. Their user-friendly drag-and-drop editor requires no coding skills and allows you to quickly create professional-looking emails. Additionally, their reporting capabilities provide you with the necessary data to track your progress and measure the success of your campaigns. With its ever-growing list of features, MailChimp is a great choice for any email marketer.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

A very good product, it does what I need it to do.

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

Cost effective and well known. Good for small businesses.

What is your favorite aspect of this product?

easy to use and simple automation features

What do you dislike most about this product?

costly if I want to increase the database

What recommendations would you give to someone considering this product?

- ensure you know your full list size and factor in growth in your list

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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