What is Mailchimp?
MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Mailchimp?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Campaign Management
Basic Reporting and Analytics
Email Templates
Contact Database
Mobile Optimized
A/B Testing
Segmentation
Auto-Responders
SPAM Compliance
Surveys and Polling
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Mailchimp Reviews
Scarlett M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Unlocking Maximum Potential
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Email marketing has evolved along with the times, and Mailchimp is continuing to invest in its platform to further integrate email marketing into other platforms like social media, eCommerce, and other systems. My job has become more of a one-system stop because to the capabilities they've implemented, which has had a beneficial effect on my workflow.
What is your favorite aspect of this product?
My favourite aspect of Mailchimp has been its design capabilities. Creating custom emails that are responsive across all devices and look great on both desktop and mobile is critical to success, and Mailchimp offers an excellent selection of customized templates that can be edited easily with a drag-and-drop system.
What do you dislike most about this product?
From one day to the next, the dashboard and options can literally be altered entirely without warning. Although bothersome, it is tolerable. And I believe they're almost finished with these comprehensive system redesigns to enhance functionality
What recommendations would you give to someone considering this product?
For those considering MailChimp, I highly recommend taking the time to experiment with all of its features. Understand how automation works, and pay attention to their support documents which are very helpful. It's also important to check out what third-party integrations they offer as this can be very beneficial in the long run.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Sutton Oliver A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Maximize your Business Performance with Mailchimp
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
I've now been employed in email marketing for more than 20 years. During that time, I first came across Mailchimp and have been using it since. Before working with me, several of my clients were utilising alternative platforms. Most are laborious and give little assistance in creating eye-catching emails that draw attention in the inbox.
What is your favorite aspect of this product?
The integration with other systems is a major plus. Mailchimp plays nicely with many leading eCommerce platforms, not to mention integrating quite easily with Google Analytics and similar analytics tools. This helps me keep track of my clients' results and plan future campaigns more effectively. Finally, the reporting system provides in-depth data about customers and campaigns, allowing for further customization and optimization of future newsletters.
What do you dislike most about this product?
Knowing how to get the most out of the platform is important since, while I am aware that it is capable of far more than I presently use it for, it is not very thorough or user-friendly beyond the core product offering. Utilizing MailChimp will be simpler if customer support tickets are answered promptly. To wait in a long ticket line for a response to an urgent client requirement is irritating.
What recommendations would you give to someone considering this product?
For those who are just starting out in email marketing, MailChimp is a great platform to get started with. Their user-friendly drag-and-drop editor requires no coding skills and allows you to quickly create professional-looking emails. Additionally, their reporting capabilities provide you with the necessary data to track your progress and measure the success of your campaigns. With its ever-growing list of features, MailChimp is a great choice for any email marketer.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mark R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
A very good product, it does what I need it to do.
Likeliness to Recommend
What differentiates Mailchimp from other similar products?
Cost effective and well known. Good for small businesses.
What is your favorite aspect of this product?
easy to use and simple automation features
What do you dislike most about this product?
costly if I want to increase the database
What recommendations would you give to someone considering this product?
- ensure you know your full list size and factor in growth in your list
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity