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Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.9 /10
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details


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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 83

Email Delivery

87

Campaign Management

84

Email Templates

83

Contact Database

83

Basic Reporting and Analytics

83

Mobile Optimized

82

Auto-Responders

82

A/B Testing

82

Segmentation

82

SPAM Compliance

82

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

77

Mailchimp Reviews

Brigitta Von G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Email marketing software that helps a lot.

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

Mailchimp has proved to be small business-friendly. For businesses that have a tiny low mailing list and want straightforward email marketing tools, it does give enough online tools that you can use to make many email campaigns to a good-sized audience. You’ll be able to add a tag and section to your lists and quickly find a subscriber profile. The campaign options support adding images, text, headings, links, and more. They even have some starter templates on the market that are fine for little businesses to make something professional.

What is your favorite aspect of this product?

The simplest part of Mailchimp is that it provides a free set-up choice so that anyone can test the platform and experience its options. You’ll be able to test all of MailChimp’s core features within the free plan therefore you will get well versed with the functionality it provides. Mailchimp makes the provision for my team to segment our audience list, into multiple teams and segments based on specific pre-determined traits. Thus, enabling us to tailor specific marketing content for every segment.

What do you dislike most about this product?

My sole dislike is that they’re trying to become an “all-in” software versus simply sticking with email marketing which is what they are doing best. I perceive why they’d make this move, but it might be nice to possess them to stay the expert in email marketing versus attempting to spread out too far and simply be okay in everything.

What recommendations would you give to someone considering this product?

Mailchimp creates email marketing easy. The software system is extremely intuitive. So much so that I was ne’er trained properly on how to use it. You’ll be able to connect to your website and get insights on lots of information and trends along with your email database.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Shweta B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Valuable product for Emails.

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

MailChimp does not let to send emails to people which you have not emailed before which is a good thing.

What is your favorite aspect of this product?

It has very nice user interface, Easy to learn and user. Creating templates is super easy. There are many integrations with CRM.

What do you dislike most about this product?

Product cost is higher and they need to have better customer service.

What recommendations would you give to someone considering this product?

This will help to manage emails. So go for it.

Pros

  • Unique Features
  • Saves Time
  • Helps Innovate
  • Reliable

David H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

easy to use and great for newsletters

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

I think the biggest difference between Mailchimp and others is how easy it is to use. The interface is excellent and I think most people with a basic grasp of computer programs will be able to get a suitable newletter up and running without much trouble. If you just need a straight newsletter, without segmentation, it's a nice way to do it.

What is your favorite aspect of this product?

I like the interface as easy of use. It's also a big company, so people trust signing up for a newsletter hosted on Mailchimp, because they know they can get off of a newsletter hosted on Mailchimp, if needed.

What do you dislike most about this product?

No dislikes for me. It does what I need it to do.

What recommendations would you give to someone considering this product?

If you just need a basic newsletter, Mailchimp does this well. If you need more advanced segmentation and tracking, there may be better options.

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product

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