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Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.9 /10
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details


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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 83

Email Delivery

87

Campaign Management

84

Email Templates

83

Basic Reporting and Analytics

83

Contact Database

83

Mobile Optimized

83

Auto-Responders

82

A/B Testing

82

SPAM Compliance

82

Segmentation

82

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

77

Mailchimp Reviews

Francisca J.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A unified email marketing system

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

My team can divide our target audience into subsets defined by various criteria, thanks to Mailchimp's segmentation capabilities. Because of this, we can create targeted promotional material for each group. We deliver the most relevant and engaging marketing emails to each client subset. It ultimately results in more involvement.

What is your favorite aspect of this product?

I like that it's perfect for novices eager to learn and put in the effort required to manage email campaigns and lists and create and deliver beautiful newsletters. Elegant layouts that don't need any prior knowledge of HTML, with the option to make HTML-only changes if necessary. Not only that, but MailChimp also integrates with a wide variety of other popular business and marketing platforms.

What do you dislike most about this product?

Although MailChimp's landing page builder is new, it still has significant limitations. My only real complaint with MailChimp is the steep learning curve a new user must overcome to use the service effectively. Also, I wouldn't say I like that they're expanding outside their core competency of email marketing and into other areas of software.

What recommendations would you give to someone considering this product?

We were able to develop aesthetically engaging emails for narrowly focused campaigns with the support of MailChimp. Among Mailchimp's many advantages is the platform's ability to provide split testing of email components before they are sent to the intended audience. You should try Mailchimp if you need a tool to handle user communications like newsletters. This meets all of your requirements at once.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Sanjiv S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Slow, but worth it!

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

Mailchimp is absolutely amazing for sending email newsletters on a professional basis. It is great for beginners too and is absolutely easy to integrate.

What is your favorite aspect of this product?

The customization options, the security, and the fact that it has an amazing spam filter. None of my emails ever went to the spam box.

What do you dislike most about this product?

The speed. It is a huge problem. It seems as if it is struggling at times and I have to restart or reload the page in order to continue. Needs to be fixed.

What recommendations would you give to someone considering this product?

Honestly, don't think too much. Just go for it! Great product. Maybe with a few enhancements it will be faster (fingers crossed)

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Mahinour S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

A great tool that lacks support

Likeliness to Recommend

4 /10

What differentiates Mailchimp from other similar products?

Mailchimp is great if you are a small-mid business, It has all the features you'll need for your marketing campaigns all in one place.

What is your favorite aspect of this product?

Building easy landing pages, easy set up for email campaigns, ability to create surveys..etc

What do you dislike most about this product?

The support and the hours spent searching on how to figure out the much more complicated features, as setting up FB pixels with Mailchimp and how to set up tracking. I wish I could instantly contact support for help and find them. for small businesses we usually needs more support until we get it done

What recommendations would you give to someone considering this product?

A great affordable tool, give it a try using the free version and upgrade as you level up your contacts list

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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