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Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.9 /10
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details


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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 83

Email Delivery

87

Campaign Management

84

Email Templates

83

Basic Reporting and Analytics

83

Contact Database

83

Mobile Optimized

83

Auto-Responders

82

A/B Testing

82

SPAM Compliance

82

Segmentation

82

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

77

Mailchimp Reviews

Elizabeth M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

ideal email solution with improvements needed.

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

Powerful integration with third party software solutions, which i think is unmatched by any other email marketing provider.

What is your favorite aspect of this product?

professionally designed email templates which are perfectly optimized for mobile devices. This is key because our insights shows that majority of our sales prospects and customers access our email newsletters from their mobile devices.

What do you dislike most about this product?

Mailchimp insights around our email marketing campaigns are not in real time or customizable.

What recommendations would you give to someone considering this product?

Mailchimps powerful integration allows for creating and perfecting internal workflows for achieving effective email marketing campaigns. This is a key reason to use Mailchimp.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

David M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Effective and practical email marketing platform

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

In sales and marketing, MailChimp is among the most well-known programs available. It has a rather state-of-the-art interface and user experience. The required time to become proficient is tiny, and the necessary technological infrastructure is simple to put in place. Once again, I have much appreciation for the polished UI/UX.

What is your favorite aspect of this product?

I like how simple it is for a beginner to use Mailchimp and send out successful email marketing campaigns. Using simple drag-and-drop interfaces, Mailchimp makes it easy to create professionally-looking emails. Mailchimp's user-friendly interface also aids in the development of engaging emails, which are often appreciated by the recipient base. It syncs well with various marketing platforms and customer relationship management systems.

What do you dislike most about this product?

There is just one significant drawback to utilizing Mailchimp, and that is the platform's limited website integration choices. I find it difficult to set up lists, especially several lists and pop-up forms, and then figure out how to incorporate them into the website and ensure that the data you gather is sent where it needs to go.

What recommendations would you give to someone considering this product?

We've found that MailChimp isn't keeping up with the increasing sophistication of our CRM's segmentation, tagging, and syncing needs, so you may want to consider investing in more sophisticated CRM and marketing technologies. MailChimp is a solid choice if you're starting with email marketing. Still, if you're planning to expand to highly sophisticated multi-channel marketing, you may want to consider an alternative.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Buky Amenet S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Mailchimp is usable by everyone.

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

The technical know-how threshold required to effectively use Mailchimp is low. This makes it convenient for anyone across my department to be able to use Mailchimp without issues or needing to go through long training periods.

What is your favorite aspect of this product?

Mailchimp has the best content optimizer feature of any email marketing program I have used. As a team , this feature benchmarks the content of email newsletters and compares them against email content samples, taken from top performing email marketing campaigns. This affords us an automatic channel to rate the quality of our newsletter content even before it is sent to our audience.

What do you dislike most about this product?

The default template library provided by Mailchimp is not very professional. This has left us with little options than to code our own templates from scratch,

What recommendations would you give to someone considering this product?

For companies, seeking a tool which most professionals in their marketing teams can use without any advanced training ; Mailchimp is the ultimate program in such scenarios.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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