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Intuit

Mailchimp

Composite Score
8.7 /10
CX Score
8.9 /10
Mailchimp
8.7 /10

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don’t know the first thing about marketing — MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details


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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 83

Email Delivery

87

Campaign Management

84

Email Templates

83

Basic Reporting and Analytics

83

Contact Database

83

Mobile Optimized

83

Auto-Responders

82

A/B Testing

82

SPAM Compliance

82

Segmentation

82

Content Authoring

82

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

77

Mailchimp Reviews

Jarold M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Achieves the best results in marketing campaigns

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

We use this software to create and automate our marketing campaigns, both by email and social networks. It is a very useful tool because it allows us to perform tasks automatically, such as scheduling the launch of a campaign on a certain date, plus we can also configure the system to send automatic welcome emails to our new customers.

What is your favorite aspect of this product?

I like that it has all the tools for a complete marketing campaign. It has a WYSIWYG editor where we can create designs for the campaign without the need for another program. It also has a spam blocking tool, which ensures that the emails sent do not reach the junk mail box. It also allows us to monitor and track the behavior of the campaign in general and the acceptance of our customers to it, such as tracking behavior and clicks.

What do you dislike most about this product?

We were using the free version and could not use the program to make text message campaigns and when we switched to the paid version, we expected to have this service and we have not yet been able to enjoy it, because configuring it is complicated and we have not gotten any response from their technical support.

What recommendations would you give to someone considering this product?

This is a very useful software for a successful email marketing campaign. Our success rate has increased considerably and we are very satisfied with the program. Although we have had some inconveniences, it has certainly been much more successful than the inconveniences we have had, that is why we recommend it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

Tomas E.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

NICE FOR STARTING

Likeliness to Recommend

8 /10

What differentiates Mailchimp from other similar products?

It is really nice for small business that are not in need of any incredible and expensive email automation system.

What is your favorite aspect of this product?

Easy to use and really competitive price.

What do you dislike most about this product?

It in not the best for big amount of automations.

What recommendations would you give to someone considering this product?

It is maybe the best as he first email automation sistem.

Pros

  • Continually Improving Product
  • Unique Features
  • Includes Product Enhancements
  • Security Protects

Ender V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Mailchimp: Real-time data collection

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Mailchimp is the digital and massive translation of traditional emailing. Marketing agencies used to sending promotions to large contact lists use it to automate processes. It is a marketing automation platform that helps you share email and advertising campaigns with customers and other stakeholders. The marketing approach focuses on healthy audience management practices, beautifully designed campaigns and powerful data analytics.

What is your favorite aspect of this product?

Free until you reach 2,000 subscribers, simple, enjoyable and intuitive, despite the complexity of some of the tasks, the interface always remains clear, with large buttons and user-friendly animations, they manage to centralize the process without the need to resort to third-party services.

What do you dislike most about this product?

It can be overwhelming, but precisely one of the advantages of the tool is that there is a large backup of free information, it is not perfect and throughout its history users have made this known to the developers, although the official guides offered by the company itself are in Spanish, the platform itself is only available in English.

What recommendations would you give to someone considering this product?

The platform has enough statistics and data to measure the efficiency of shipments, it allows you to use both default templates and your own through HTML code. It also offers a Pay As You Go plan, which determines the amount to be paid by email credits used. In other words, you only pay for what you consume; it hosts a variety of features to track your engagement, allowing you to better strategize and draft your ability to engage your target audience.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring

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