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LiveChat

LiveChat

Composite Score
8.5 /10
CX Score
8.5 /10
Category
LiveChat
8.5 /10

What is LiveChat?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.

Company Details


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Awards & Recognition

LiveChat won the following awards in the Chatbots category

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LiveChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

92 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat?

7% Negative
6% Neutral
87% Positive

Pros

  • Respectful
  • Continually Improving Product
  • Saves Time
  • Performance Enhancing

Feature Ratings

Average 81

Voice or Text Input

82

Leads Generation

82

Multi-channel

82

Workflow Processing

81

Application Programming Interface

81

Personalized Service

81

Translation

80

Knowledgebase

80

Integration With CRM

79

Scheduled Availability

79

Learning and Adaptability

79

Vendor Capability Ratings

Average 80

Quality of Features

82

Ease of Implementation

82

Usability and Intuitiveness

81

Breadth of Features

80

Ease of IT Administration

80

Ease of Customization

80

Ease of Data Integration

79

Business Value Created

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Availability and Quality of Training

77

LiveChat Reviews

Sreenath V.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

7 /10

What differentiates LiveChat from other similar products?

For larger companies seeking cost-effective chat software, LiveChat and ChatBot are excellent options. Both products offer efficient management capabilities at an affordable price

What is your favorite aspect of this product?

LiveChat seamlessly integrates with popular messaging platforms like Facebook Messenger, Telegram, and WhatsApp, allowing our clients to connect directly from their preferred apps. This ensures convenient and accessible communication without requiring them to visit our website

What do you dislike most about this product?

While our chatbot's natural language processing has made significant strides, it still requires ongoing refinement and training to improve its responses over time. Unlike a human agent, the chatbot cannot independently learn from its interactions without our team's input. However, it serves as a valuable tool for our support agents, assisting them by handling routine inquiries and freeing up their time for more complex issues

What recommendations would you give to someone considering this product?

Because of its user-friendly interface and seamless integration, I highly recommend this tool

Pros

  • Continually Improving Product
  • Includes Product Enhancements
  • Helps Innovate
  • Reliable

Kaoushik R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Nice Chatbot!

Likeliness to Recommend

8 /10

What differentiates LiveChat from other similar products?

Great usability

What is your favorite aspect of this product?

Accuracy of the AI model

What do you dislike most about this product?

Lack of integration options with existing tech stack

What recommendations would you give to someone considering this product?

Yes! Would highly recommend Live chat for any business!

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Respectful
  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Sep 2024

it makes life easy for small problems

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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