What is Laserfiche?
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe and Asia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
99 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Reliable
- Respectful
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web Forms Builder
Workflow Process Automation
Metadata Management
No-Code Application Design
ECM Document Management
ML-based Document Classification and Metadata Extraction
Search
Ediscovery Audit Trail
Capture Channels
Access Permissions Management
Automatic/Template Free Invoice Processing
Vendor Capability Ratings
Business Value Created
Vendor Support
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Laserfiche Videos
Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS
Stonehage Fleming-Gert Bester-FullLength-Captioned
MPI - Joel-Manfredo-CAPTIONS
Laserfiche: Business Process Automation Explained
Laserfiche Electronic Forms
Intelligent Content Capture
D.L. Evans Automates Compliance and Records Management
Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction
Laserfiche Solution Marketplace
Manage More Information with a Document Management System
Laserfiche Reviews
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2026
Laserficeh is Innovate and Effective
Likeliness to Recommend
Pros
- Acts with Integrity
- Reliable
- Efficient Service
- Helps Innovate
Cons
- Commodity Features
- Vendor's Interest First
- Under Delivered
Shaundra M.
- Role: Finance
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Apr 2026
Love it and user friendly i automation
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Customer focus and feature updates -- Product development, new features, team focus, not only repository but forms and workflow based
What is your favorite aspect of this product?
Ease of use and development product development, new features, team focus, not only repository but forms and workflow based
What do you dislike most about this product?
User friendly new features, team focus, the team goes over and beyond to accomplish your vision
What recommendations would you give to someone considering this product?
Purchase and expect to be amazed, watch your dreams and visions be realized
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jillian S.
- Role: Public Sector
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Apr 2026
Wish AI features would come to on-prem
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
I think it is different because it specializes in records management.
What is your favorite aspect of this product?
I really like the workflow and forms design, it helps government processes
What do you dislike most about this product?
I don't love how much AI is being pushed for LF 12 cloud but not anything else.
What recommendations would you give to someone considering this product?
I worry about them slowly phasing out on prem by not giving any more updates and only doing updates for cloud versions
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
