Laserfiche Customer Reviews 2024

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Laserfiche

Composite Score

9.1 /10

CX Score

9.2 /10

77 Reviews Write a Review

What is Laserfiche?

Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Canada, Latin America, Europe and Asia.

Company Details

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Awards & Recognition

Laserfiche won the following awards in the Enterprise Content Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Laserfiche Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche?

1% Negative

1% Neutral

98% Positive

Pros

Fair
Acts with Integrity
Trustworthy
Reliable

Feature Ratings

Average 88

Capture Channels

Metadata Management

ECM Document Management

Search

Workflow Process Automation

Ediscovery Audit Trail

Access Permissions Management

File Conversion

File Approvals Esignatures

Collaboration

Mobile

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Laserfiche Reviews

Gustavo R.

Role: Operations
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Standard product but less appealing UI

Likeliness to Recommend

8 /10

What differentiates Laserfiche from other similar products?

Laserfiche offers flexible customization options, and facilitate compliance with record management regulations, all contributing to improved efficiency and streamlined information access across an organization

What is your favorite aspect of this product?

I'm compelled to talk about the version control, it tracks changes made to documents, allowing users to revert to previous versions if needed

What do you dislike most about this product?

The interface is less intuitive compared to other document management systems.

What recommendations would you give to someone considering this product?

It's best to tryout Laserfiche for your organization in order to gain the best experience

Pros

Caring
Fair
Acts with Integrity
Client's Interest First

Cons

Inhibits Innovation

EDWARD B.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Great survey

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

Data comph

What is your favorite aspect of this product?

Database and workflows

What do you dislike most about this product?

There is no areas I dislike

What recommendations would you give to someone considering this product?

Learn about the product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jenny T.

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic Product, user friendly,

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

Ease of use, user friendly. Great vendor support. On the fly changes.

What is your favorite aspect of this product?

Ease of use. Unique product.

What do you dislike most about this product?

Would like to see what access a user has for forms on the fly, and duplicate that if needed.

What recommendations would you give to someone considering this product?

Ability to see what access a user has in forms and duplicate that to another user.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Laserfiche

What is Laserfiche?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Laserfiche Ratings

93 Likeliness to Recommend

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Laserfiche?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capture Channels Variety of ways a file can be ingested into the ECM system

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Search The system can search an entire body of a document for a keyword or phrase.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Laserfiche Reviews

Gustavo R.

Standard product but less appealing UI

Likeliness to Recommend

Pros

Cons

EDWARD B.

Great survey

Likeliness to Recommend

Pros

Jenny T.

Fantastic Product, user friendly,

Likeliness to Recommend

Pros

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Title

1
Since last award

5
Since last award

Feature Ratings

Capture Channels

Metadata Management

ECM Document Management

Search

Workflow Process Automation

Ediscovery Audit Trail

Access Permissions Management

File Conversion

File Approvals Esignatures

Collaboration

Mobile

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization