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What is Laserfiche?
Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Canada, Latin America, Europe and Asia.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Fair
- Acts with Integrity
- Trustworthy
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Capture Channels
Metadata Management
ECM Document Management
Search
Workflow Process Automation
Ediscovery Audit Trail
Access Permissions Management
File Conversion
File Approvals Esignatures
Collaboration
Mobile
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Laserfiche Reviews
Megan H.
- Role: Public Sector
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great product that improves business processes!
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Their customer service is friendly, professional and typically speedy. They also provide a LOT of online training and webinars, and a fantastic annual conference! Continually innovating and growing in the features they offer.
What is your favorite aspect of this product?
Data searchability and automating business processes.
What do you dislike most about this product?
Doesn't integrate with as many other applications as we would like.
What recommendations would you give to someone considering this product?
Learn all you can about the options and decide on the product that best fits your needs. Overall, we're glad we went with Laserfiche!
Pros
- Continually Improving Product
- Respectful
- Security Protects
- Helps Innovate
Kara S.
- Role: Information Technology
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Nov 2024
Product has modernized our operations!
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Laserfiche is extremely cost effective for small local governments that may not be able to invest large sums. The product is easy to use both for the administrator and the end users. The capabilities and functionalities are far reaching and have completely changed our internal operations, creating measurable efficiencies.
What is your favorite aspect of this product?
The workflow automations is extremely helpful in many ways, but also being able to manage records and searching is very efficient.
What do you dislike most about this product?
Nothing, Laserfiche is great. We just wish we had a bigger team to use this even more.
What recommendations would you give to someone considering this product?
This is a great product that can change and modernize an entire organizations. This is so much more then records repository and management!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Keith R.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Nov 2024
Laserfiche and ECS Imaging, Inc. are great!
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
The Laserfiche product provides San Bernardino County/Department of Public Works with tools that allow our organization to easily transition its existing business processes to a higher level of effectiveness and efficiency via automation...
What is your favorite aspect of this product?
the Laserfiche Designers and administration consoles provide an interface that is easy to use yet granular in their capabilities...
What do you dislike most about this product?
Customizing a form document can be challenging when attempting to duplicate an existing form in great detail as one must have extensive knowledge with CSS Script and/or JavaScript...
What recommendations would you give to someone considering this product?
I would recommend Laserfiche highly for any organization desiring to implement an ECM system due to its wide range of products, functionalities and features...
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
