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Laserfiche Logo Award Winner Product Badge
Laserfiche Logo Award Winner Product Badge
Laserfiche

Laserfiche

Composite Score
9.1 /10
CX Score
9.2 /10
Category
Laserfiche
9.1 /10

What is Laserfiche?

Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Canada, Latin America, Europe and Asia.

Company Details


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Awards & Recognition

Laserfiche won the following awards in the Enterprise Content Management - Enterprise category

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Laserfiche Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche?

1% Negative
1% Neutral
98% Positive

Pros

  • Fair
  • Acts with Integrity
  • Trustworthy
  • Reliable

Feature Ratings

Average 88

Capture Channels

92

Metadata Management

92

ECM Document Management

92

Search

89

Workflow Process Automation

89

Ediscovery Audit Trail

88

Access Permissions Management

86

File Conversion

85

File Approvals Esignatures

84

Collaboration

83

Mobile

79

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

88

Breadth of Features

88

Availability and Quality of Training

87

Usability and Intuitiveness

85

Ease of Implementation

85

Vendor Support

84

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Ease of Data Integration

84

Ease of Customization

81

Laserfiche Reviews

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Enabled us to automate and improve business proces

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Julian S.

  • Role: Public Sector
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic All-in-one document solution!

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

Laserfiche ECM stands out from other similar products primarily due to its stellar reputation in the industry and its extensive range of solutions tailored to diverse organizational needs. Paramount USD chose Laserfiche because of its proven track record for reliability and innovation, offering a comprehensive suite of features that streamline document management, workflow automation, and records retention.

What is your favorite aspect of this product?

My favorite aspect of Laserfiche is its seamless usability combined with its incredible customization options. It provides an intuitive experience for immediate use while also offering extensive customization capabilities, allowing us to tailor solutions precisely to our needs.

What do you dislike most about this product?

What I find amusingly challenging about Laserfiche is that its most jaw-dropping features often require a bit of technical wizardry to unleash their full potential. So, if anything, my only 'dislike' is that I occasionally have to do dive into some additional training and research in areas that are not necessarily my strong areas.

What recommendations would you give to someone considering this product?

My top recommendation for anyone considering Laserfiche is to ensure that key stakeholders, especially those in IT, are fully invested in the implementation process. Having enthusiastic support and involvement from all levels of the organization ensures a smoother transition and maximizes the benefits of this powerful ECM solution. Additionally, take advantage of the training and resources provided by Laserfiche to empower your team with the knowledge needed to make the most out of the platform's capabilities. With proper buy-in and support, Laserfiche can truly revolutionize your organization's document management and workflow processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Tripp B.

  • Role: C-Level
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Efficiency Unleashed:AGlowing Review of Laserfiche

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

One of the standout features of Laserfiche ECM is its remarkable ability to instantaneously retrieve information, revolutionizing the way organizations access and utilize their data. The software's advanced search functionality, coupled with robust document management capabilities, enables users to swiftly locate and retrieve critical information with unparalleled efficiency. This instant access not only saves valuable time but also enhances overall productivity by eliminating the tedious task of manual data retrieval. Whether navigating through extensive document repositories or sear

What do you dislike most about this product?

While Laserfiche ECM boasts an impressive array of features and functionalities, it's essential to acknowledge that, like any software, it may have some limitations depending on specific user needs and preferences. Users have reported various positive experiences with Laserfiche, citing its intuitive interface, robust document management, and workflow automation capabilities. However, individual perspectives on software can vary, and some users may encounter challenges or wish for additional features based on their unique requirements. It's advisable to thoroughly evaluate your organization's needs, consider potential limitations, and conduct

What recommendations would you give to someone considering this product?

I recommend considering Laserfiche ECM for your document management and business process automation needs. Laserfiche stands out for its intuitive interface, versatile scalability, and advanced features that enhance overall efficiency. The software's ability to instantaneously retrieve information is particularly noteworthy, streamlining your workflow and saving valuable time. With robust document capture, management, and workflow automation capabilities,

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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