Laserfiche Customer Reviews 2024

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Laserfiche

Composite Score

9.1 /10

CX Score

9.2 /10

77 Reviews Write a Review

What is Laserfiche?

Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Canada, Latin America, Europe and Asia.

Company Details

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Awards & Recognition

Laserfiche won the following awards in the Enterprise Content Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Laserfiche Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche?

1% Negative

1% Neutral

98% Positive

Pros

Fair
Acts with Integrity
Trustworthy
Reliable

Feature Ratings

Average 88

Capture Channels

Metadata Management

ECM Document Management

Search

Workflow Process Automation

Ediscovery Audit Trail

Access Permissions Management

File Conversion

File Approvals Esignatures

Collaboration

Mobile

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Laserfiche Reviews

Angela G.

Role: Information Technology
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Customizable solutions for any process

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

Laserfiche is an all in one solution for digitizing, record management and unique customizations for providing almost any solution.

What is your favorite aspect of this product?

Using forms and workflow to build unique and easy to use solutions

What do you dislike most about this product?

Error messaging in server Event Viewer, Forms and Workflow to pinpoint problems

What recommendations would you give to someone considering this product?

Determining all needs up front and making sure you have actual use cases for all features purchased.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amy F.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Innovative, seamless ECM & Document Management.

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

The workflow capabilities and the huge array of different APIs really sets Laserfiche aside from other solutions!

What is your favorite aspect of this product?

I love the flexibility and ease of use. I can accomplish anything document management based very quickly, and have good contacts to reach out to if I need any help.

What do you dislike most about this product?

I'm not involved in the pricing portion, but I believe that my organization is perturbed about the cost of licenses.

What recommendations would you give to someone considering this product?

I would recommend it to any business considering this product! There are so many uses and ways to make lengthy processes simpler and more efficient.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tina P.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Great product, easy to manage

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

This has been the only ECM I have experience with

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

web client isn't as user friendly as windows client. No apple client

What recommendations would you give to someone considering this product?

Use it to it's full capacity but it will take time. The product can do a lot.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Laserfiche

What is Laserfiche?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Laserfiche Ratings

93 Likeliness to Recommend

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Laserfiche?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capture Channels Variety of ways a file can be ingested into the ECM system

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Search The system can search an entire body of a document for a keyword or phrase.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Laserfiche Reviews

Angela G.

Customizable solutions for any process

Likeliness to Recommend

Pros

Amy F.

Innovative, seamless ECM & Document Management.

Likeliness to Recommend

Pros

Tina P.

Great product, easy to manage

Likeliness to Recommend

Pros

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Title

1
Since last award

5
Since last award

Feature Ratings

Capture Channels

Metadata Management

ECM Document Management

Search

Workflow Process Automation

Ediscovery Audit Trail

Access Permissions Management

File Conversion

File Approvals Esignatures

Collaboration

Mobile

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization