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What is Laserfiche?
Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Canada, Latin America, Europe and Asia.
Company Details
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Get AssistanceLaserfiche Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
98 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laserfiche?
Pros
- Fair
- Acts with Integrity
- Trustworthy
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Capture Channels
Metadata Management
ECM Document Management
Search
Workflow Process Automation
Ediscovery Audit Trail
Access Permissions Management
File Conversion
File Approvals Esignatures
Collaboration
Mobile
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Laserfiche Reviews
John R.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Mar 2024
Great Suite of Integrated Components!
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
The company’s responsiveness to user requests for features.
What is your favorite aspect of this product?
Laserfiche Forms
What do you dislike most about this product?
It does not yet have a fully integrated e-signature component.
What recommendations would you give to someone considering this product?
Talk to organizations similar to yours that are already using it to find out how they’re using it and how they’re customizing it to meet their needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Haylee G.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Mar 2024
Easily Organize and Streamline Documents
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Laserfiche sets itself apart with its comprehensive feature suite, including powerful workflow automation capabilities. Unlike competitors, it offers a highly customizable platform adaptable to diverse organizational needs. Robust security measures safeguard sensitive data effectively, while its user-friendly interface ensures accessibility for users of all levels. Laserfiche's commitment to ongoing innovation keeps it at the forefront of ECM solutions, making it an ideal choice for organizations seeking efficiency, security, and flexibility in document management.
What is your favorite aspect of this product?
Laserfiche's robust workflow capabilities to be particularly appealing. These features enable me to automate repetitive tasks, streamline business processes, and improve overall efficiency within my organization.
What do you dislike most about this product?
Theres not much to dislike about Laserfiche!
What recommendations would you give to someone considering this product?
I would suggest beginning with a gradual implementation, focusing on 1-2 departments initially. Identifying champions within these departments to spearhead the project can help smooth the transition, as resistance to change is natural and requires time to overcome.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gloria S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
As a non-IT person, love the control!
Likeliness to Recommend
What differentiates Laserfiche from other similar products?
Small IT footprint. Easy to use. Business gets control instead of IT.
What is your favorite aspect of this product?
Building business processes using Laserfiche Forms and Workflow.
What do you dislike most about this product?
There are bugs here and there that could be fixed. Most of the time, there is a workaround
What recommendations would you give to someone considering this product?
You don't have to automate everything. Do a thorough analysis before moving forward with a project.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
