Landbot Customer Reviews 2024

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Landbot

Composite Score

7.2 /10

CX Score

7.4 /10

11 Reviews Write a Review

What is Landbot?

Engage leads, capture data and personalize client journeys in real-time.

Company Details

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Awards & Recognition

Landbot won the following awards in the Chatbots category

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5 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

9 Top Rated Features

2023

Landbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Landbot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Landbot?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Multi-channel

Application Programming Interface

Leads Generation

Translation

Voice or Text Input

Learning and Adaptability

Knowledgebase

Natural Language Processing

Scheduled Availability

Workflow Processing

Wayfinding

Vendor Capability Ratings

Average 84

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Landbot Reviews

Chloe M.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Great tool, easy and very useful."

Likeliness to Recommend

9 /10

What differentiates Landbot from other similar products?

This software is distinct from others in that it comes equipped with helpful analytics that can be utilized immediately for the purpose of evaluating traffic. The ability to tailor one's experience is wonderful.

What is your favorite aspect of this product?

An intuitive and simple platform for creating chatbots. Their integrations are quite helpful, and their customer service is top-notch.

What do you dislike most about this product?

So far, Landbot has exceeded my expectations. When exporting raw data, a download button rather than an email notification should be displayed.

What recommendations would you give to someone considering this product?

It's a powerful resource, but getting acquainted with all its features might take some time. I highly recommend this tool.

Pros

Enables Productivity
Efficient Service
Effective Service
Saves Time

Preeti r.

Role: Industry Specific Role
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Landbot review.

Likeliness to Recommend

10 /10

What differentiates Landbot from other similar products?

Clean interface. It is transparent. It is reliable. It enhances productivity.

What is your favorite aspect of this product?

Enhances productivity. It is reliable and trustworthy. Clean interface.

What do you dislike most about this product?

No dislike about the program.

What recommendations would you give to someone considering this product?

I would give a recommendation for this program to others.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Landbot

What is Landbot?

Company Details

Need Assistance?

Awards & Recognition

Landbot Ratings

78 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Landbot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Translation Supports automatic translate to multiple languages.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Landbot Reviews

Chloe M.

"Great tool, easy and very useful."

Likeliness to Recommend

Pros

Preeti r.

Landbot review.

Likeliness to Recommend

Pros

Title

Feature Ratings

Multi-channel

Application Programming Interface

Leads Generation

Translation

Voice or Text Input

Learning and Adaptability

Knowledgebase

Natural Language Processing

Scheduled Availability

Workflow Processing

Wayfinding

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support