Laiye Chatbot Customer Reviews 2024

What is Laiye Chatbot?

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Company Details

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Awards & Recognition

Laiye Chatbot won the following awards in the Chatbots category

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7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Laiye Chatbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Chatbot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Chatbot?

6% Negative

0% Neutral

94% Positive

Pros

Helps Innovate
Trustworthy
Client Friendly Policies
Fair

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Laiye Chatbot Screenshots

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Laiye Chatbot Reviews

Gatitu M.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

A Great Chatbot Software For Business

Likeliness to Recommend

9 /10

What differentiates Laiye Chatbot from other similar products?

Mindsay comes with automation features that makes customer interracial easy. Thanks to automation, we are able to fast track customer requests and this streamlines customer care

What is your favorite aspect of this product?

I like that Mindsay is affordable The user interface is great and therefore using this software is straightforward I like the automation features as this not only saves time but also makes it easy to fast track and handle customer requests

What do you dislike most about this product?

Mindsay has been more than good and I haven't experienced any issues

What recommendations would you give to someone considering this product?

For businesses looking for a chatbot, Mindsay is one of the best. Its affordable and saves time by automating customer requests and conversations. It's easy to use too.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Effective Service

Gathomi M.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

An Affordable yet Effective Chatbot

Likeliness to Recommend

9 /10

What differentiates Laiye Chatbot from other similar products?

This chatbot offers conversation automation features. It simplifies conversations and helps in overcoming common challenges while automating customer requests. In a nutshell, it saves time.

What is your favorite aspect of this product?

The automation features saves time. With this software, it's easy to maximize on human resources. It provides an FAQ section which is customizable and this saves time as well.

What do you dislike most about this product?

This software has no any complexities. It works well

What recommendations would you give to someone considering this product?

For the best customer care service, I recommend Mindsay. It's affordable and gets the job done effectively.

Pros

Helps Innovate
Trustworthy
Unique Features
Effective Service

Kiguta A.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Handling Customer Requests The Easy Way

Likeliness to Recommend

9 /10

What differentiates Laiye Chatbot from other similar products?

Mindsay is a great tool when it comes to customer care services. It automates customer requests and this saves time. Thanks to automation, customers can as well get answers to questions in the FAQ section without having to contact a human assistant.

What is your favorite aspect of this product?

I like the AI and automation features. The software is easy to customize to meet our unique business needs. The software saves us time

What do you dislike most about this product?

The software is costly. Customization is not easy

What recommendations would you give to someone considering this product?

With Mindsay, you will be able to streamline business customer interactions. The software is also affordable and highly effective. I recommend it

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Laiye Chatbot

What is Laiye Chatbot?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Laiye Chatbot Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Laiye Chatbot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Conversational AI

Laiye Chatbot Screenshots

Mindsay overview

Mindsay channels

Mindsay integrations

Mindsay agent handover

Laiye Chatbot Videos

Customer Service Automation with Mindsay

Laiye Chatbot Reviews

Gatitu M.

A Great Chatbot Software For Business

Likeliness to Recommend

Pros

Gathomi M.

An Affordable yet Effective Chatbot

Likeliness to Recommend

Pros

Kiguta A.

Handling Customer Requests The Easy Way

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Knowledgebase

Learning and Adaptability

Scheduled Availability

Personalized Service

Voice or Text Input

Multi-channel

Translation

Wayfinding

Workflow Processing

Application Programming Interface

Integration With CRM

Vendor Capability Ratings

Ease of Customization

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Implementation