What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceLaiye Chatbot Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Laiye Chatbot.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Learning and Adaptability
Personalized Service
Scheduled Availability
Multi-channel
Wayfinding
Voice or Text Input
Translation
Application Programming Interface
Integration With CRM
Leads Generation
Vendor Capability Ratings
Vendor Support
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Also Featured in...
Laiye Chatbot Screenshots
Laiye Chatbot Videos
Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Laiye Chatbot Reviews
Kiguta A.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Handling Customer Requests The Easy Way
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay is a great tool when it comes to customer care services. It automates customer requests and this saves time. Thanks to automation, customers can as well get answers to questions in the FAQ section without having to contact a human assistant.
What is your favorite aspect of this product?
I like the AI and automation features. The software is easy to customize to meet our unique business needs. The software saves us time
What do you dislike most about this product?
The software is costly. Customization is not easy
What recommendations would you give to someone considering this product?
With Mindsay, you will be able to streamline business customer interactions. The software is also affordable and highly effective. I recommend it
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jan 2022
Amazing product, with immediate benefits.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2021
Great Features and Easy To Use - Mindsay
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Inspires Innovation