What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Feature Ratings
Knowledgebase
Learning and Adaptability
Personalized Service
Scheduled Availability
Multi-channel
Wayfinding
Voice or Text Input
Translation
Application Programming Interface
Integration With CRM
Leads Generation
Vendor Capability Ratings
Vendor Support
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
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Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Laiye Chatbot Reviews
Allan N.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
Best Chatbot For Your Business
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay offers conversation automation to make customer interactions better. It is good in saving time thanks to customer request automation.
What is your favorite aspect of this product?
Deploying Mindsay was never a problem. Using thia chatbot is easy for both customer care team and customers I like the many automation features We save time and resources with Mindsay
What do you dislike most about this product?
Mindsay is the best I have used and it's flawless
What recommendations would you give to someone considering this product?
For an effective chatbot for your business, try Mindsay. It's affordable, easy to use and comes with many conversations automation features.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Gatitu M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
A Great Chatbot Software For Business
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Mindsay comes with automation features that makes customer interracial easy. Thanks to automation, we are able to fast track customer requests and this streamlines customer care
What is your favorite aspect of this product?
I like that Mindsay is affordable The user interface is great and therefore using this software is straightforward I like the automation features as this not only saves time but also makes it easy to fast track and handle customer requests
What do you dislike most about this product?
Mindsay has been more than good and I haven't experienced any issues
What recommendations would you give to someone considering this product?
For businesses looking for a chatbot, Mindsay is one of the best. Its affordable and saves time by automating customer requests and conversations. It's easy to use too.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Effective Service
Gathomi M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
An Affordable yet Effective Chatbot
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
This chatbot offers conversation automation features. It simplifies conversations and helps in overcoming common challenges while automating customer requests. In a nutshell, it saves time.
What is your favorite aspect of this product?
The automation features saves time. With this software, it's easy to maximize on human resources. It provides an FAQ section which is customizable and this saves time as well.
What do you dislike most about this product?
This software has no any complexities. It works well
What recommendations would you give to someone considering this product?
For the best customer care service, I recommend Mindsay. It's affordable and gets the job done effectively.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Effective Service
