What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Feature Ratings
Knowledgebase
Learning and Adaptability
Personalized Service
Scheduled Availability
Multi-channel
Wayfinding
Voice or Text Input
Translation
Application Programming Interface
Integration With CRM
Leads Generation
Vendor Capability Ratings
Vendor Support
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Also Featured in...
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Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Laiye Chatbot Reviews
Tanya M.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Simple to use and Intuitive
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Its performance monitoring aspect gives it a competitive edge. With the use of monitoring and analytics capabilities, customers are able to track NPS and CSAT as well as other Metrics. They can also target certain responses, which is highly helpful when introducing new scenarios or improving old ones. It has a lovely, perceptible view.
What is your favorite aspect of this product?
Even though it's still new, the team's excellent internal communication is already showing in their ability to deliver a great service and meet deadlines. The ease of use and administration of this system is superb for all of us as well as someone who has just joined and has no technical skills. The conversation flow-building mechanism is simple to use and offers consistency all throughout.
What do you dislike most about this product?
It runs a little slowly and occasionally experiences delays when loading. Administering NLP was previously challenging, but recent advancements have made it much simpler for clients to do it themselves. Some UX improvements might yet be made, although they have already created some new, quite useful functionalities.
What recommendations would you give to someone considering this product?
By giving your consumers immediate assistance for straightforward inquiries, you can improve the experience for your customers. This tool aids in lowering the contact per booking rate so that your agents can concentrate on jobs that add value. Give it a try before making your decision; I'm sure that you'll be more likely to buy it after testing it.
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Great company to work with and innovation leader
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Gatu M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Mindsay - Most Advanced Chatbot For Business
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
I think what makes Mindsay standout the competition are the many automation features. These automation features saves time while ensuring smooth customer support.
What is your favorite aspect of this product?
I like that Mindsay comes with a great UI It comes well equipped with many automation features which saves time. The software is affordable. It makes customer support better
What do you dislike most about this product?
Everything about Mindsay has been great. No complaints.
What recommendations would you give to someone considering this product?
Mindsay is multi-purpose and can serve as a chatbot and virtual assistant. I recommend it because it has lot's of automation features.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
