This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)

Laiye

Laiye Work Execution Platform

Composite Score

8.2 /10

CX Score

8.4 /10

42 Reviews Write a Review

What is Laiye Work Execution Platform?

Laiye Work Execution Platform (Formerly Laiye AI chatbot) serves as a robust and intelligent foundation for enterprises to manage AI agents across different business scenarios. Manage AI Agents on WEP. Businesses are using AI more than ever; employees now work alongside digital workers powered by AI agents. Moreover, the need for AI to conduct complex tasks rises faster than ever.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Laiye Work Execution Platform won the following awards in the Chatbots category

Filter By

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2025

7 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Laiye Work Execution Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Work Execution Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 98%
Conflict Resolution:: 100%
Strategy & Innovation:: 97%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Work Execution Platform?

6% Negative

0% Neutral

94% Positive

Pros

Helps Innovate
Trustworthy
Client Friendly Policies
Fair

Feature Ratings

Average 80

Knowledgebase

Learning and Adaptability

Workflow Processing

Wayfinding

Personalized Service

Scheduled Availability

Voice or Text Input

Application Programming Interface

Translation

Multi-channel

Integration With CRM

Vendor Capability Ratings

Average 81

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Also Featured in...

Conversational AI

Translation missing: en.product_page.ratings.score 8.0

View Laiye Work Execution Platform in this category (opens in a new tab)

Laiye Work Execution Platform Screenshots

Laiye Work Execution Platform Videos

Laiye Work Execution Platform Reviews

Stephan K.

Role: Information Technology
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Highly recommended, very easy to use and implement

Likeliness to Recommend

10 /10

What differentiates Laiye Work Execution Platform from other similar products?

Multi-language natively, very good NLP and features. Strong intergation with third party systems for data-exchange or check

What is your favorite aspect of this product?

Constant evolution, strong involvement of customer

What do you dislike most about this product?

Lack of logs for all customer actions (button clicks etc.)

What recommendations would you give to someone considering this product?

Don't hesitate

Pros

Effective Service
Caring
Helps Innovate
Continually Improving Product

Bonnie S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to use, great product and team!

Likeliness to Recommend

10 /10

What differentiates Laiye Work Execution Platform from other similar products?

user autonomy on the platform

What is your favorite aspect of this product?

use case builder

What do you dislike most about this product?

custom integrations take time to setup

What recommendations would you give to someone considering this product?

go for it! definitely a top conversational ai platform and a great team to support you

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Laiye Work Execution Platform

What is Laiye Work Execution Platform?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Laiye Work Execution Platform Ratings

91 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Laiye Work Execution Platform?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Translation Supports automatic translate to multiple languages.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Conversational AI

Laiye Work Execution Platform Screenshots

Mindsay overview

Mindsay channels

Mindsay integrations

Mindsay agent handover

Laiye Work Execution Platform Videos

Customer Service Automation with Mindsay

Laiye Work Execution Platform Reviews

Stephan K.

Highly recommended, very easy to use and implement

Likeliness to Recommend

Pros

Bonnie S.

Easy to use, great product and team!

Likeliness to Recommend

Pros

Most Popular Laiye Work Execution Platform Comparisons

LiveChat

Intercom

Tidio

Dialogflow

Drift Conversation Cloud

Manychat

Title

Feature Ratings

Knowledgebase

Learning and Adaptability

Workflow Processing

Wayfinding

Personalized Service

Scheduled Availability

Voice or Text Input

Application Programming Interface

Translation

Multi-channel

Integration With CRM

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness