Kissflow Customer Reviews 2024

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Kissflow

Composite Score

7.6 /10

CX Score

7.8 /10

38 Reviews Write a Review

What is Kissflow?

Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office processes and applications. Kissflow’s no-code capabilities empower process owners and business leaders to automate business processes and workflows on a self-service basis without any programming knowledge.

Company Details

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Kissflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kissflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

69 Likeliness to Recommend

2
Since last award

88 Plan to Renew

3
Since last award

72 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kissflow?

0% Negative

20% Neutral

80% Positive

Pros

Efficient Service
Reliable
Acts with Integrity
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 79

Process Management

Knowledge and Document Management

Process Modelling and Design

BPM Workflow and Approvals

Form and Report Building

Process Simulation and Execution

Business Rules Management

Collaboration

Process Monitoring and Optimization

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 76

Ease of Customization

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Low-Code Business Process Management - Midmarket

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View Kissflow in this category (opens in a new tab)

Kissflow Reviews

Teri T.

Role: Finance
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2020

Easy to use and update.

Likeliness to Recommend

7 /10

What differentiates Kissflow from other similar products?

The ease to use.

What is your favorite aspect of this product?

The training manuals and resources.

What do you dislike most about this product?

Task list formats could be improved. Easier export of approval document for storage on corporate network; rather than relying on leaving it all in Kissflow. We upload invoices as pdf then download the approval workflow, but need to manually merge the two files.

What recommendations would you give to someone considering this product?

Map the process before implementing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michelle M.

Role: Operations
Industry: Retail
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted May 2020

Well Rounded Product

Likeliness to Recommend

10 /10

What differentiates Kissflow from other similar products?

One stop shop

What is your favorite aspect of this product?

Interface is easy to use

What do you dislike most about this product?

Cost could be lower

What recommendations would you give to someone considering this product?

Have a trial run

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Inspires Innovation

Cons

Less Transparent

Role: Public Sector
Industry: Not for Profit
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted May 2020

Great product, easy to use, fair pricing!

Likeliness to Recommend

7 /10

Pros

Reliable
Unique Features
Efficient Service
Respectful

How We Deliver

Kissflow

What is Kissflow?

Company Details

Need Assistance?

Kissflow Ratings

69 Likeliness to Recommend

2 Since last award

88 Plan to Renew

3 Since last award

72 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Kissflow?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Business Process Management - Midmarket

Kissflow Reviews

Teri T.

Easy to use and update.

Likeliness to Recommend

Pros

Michelle M.

Well Rounded Product

Likeliness to Recommend

Pros

Cons

Great product, easy to use, fair pricing!

Likeliness to Recommend

Pros

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Title

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Feature Ratings

Process Management

Knowledge and Document Management

Process Modelling and Design

BPM Workflow and Approvals

Form and Report Building

Process Simulation and Execution

Business Rules Management

Collaboration

Process Monitoring and Optimization

Analytics and Reporting

Mobile

Vendor Capability Ratings

Ease of Customization

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training