What is Keap?
Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Trustworthy
- Friendly Negotiation
- Reliable
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Marketing Master Data Management
Customer Journey Modelling
Multivariant Testing
Email Marketing Automation
SMS Marketing
Marketing Asset Management
Mobile Marketing Management
Marketing Project Management
Social Media Marketing Management
Marketing Analytics
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Quality of Features
Vendor Support
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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Lead Management
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Marketing Automation - B2B
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Customer Relationship Management - Small Business
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Keap Reviews
Patrick G.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Keap Is Fantastic, You Should Use It!
Likeliness to Recommend
What differentiates Keap from other similar products?
This tool's flexible action-triggered integration was a big selling point for me. Unlike with some other programs, KEAP gives you the freedom to pick from a wide range of predefined actions or to build and utilize your own custom actions.
What is your favorite aspect of this product?
Proven, web-based customer relationship management (CRM) system that also includes advertising utilities To organize our customer information, we utilize keap. We built and ran automated email campaigns, lead generation systems, internal contact forms, and email templates. Whilst there are other inexpensive customer relationship management (CRM) options, I'm pleased to report that Keap is the best and most affordable option. mostly because they work hard to provide us with a positive experience each day. Many enhancements and bug fixes are introduced in frequent releases. There's one more item to mention.
What do you dislike most about this product?
The "new" email format is aesthetically pleasing, but it lacks the flexibility of their older model. The new email creator, for instance, allows you to modify the "from" address of the message before sending. While customer support is simple to reach, they aren't always well-versed in repairing sequences and other issues.
What recommendations would you give to someone considering this product?
Thus far, I've found that Keap shines brightest when we're bringing on board new customers. I may save time for both my team and the customer by submitting the correct information and a completed form when processing an enrollment.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Carlos P.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2022
It's a game changer for time-saving entrepreneurs
Likeliness to Recommend
What differentiates Keap from other similar products?
It's easy to use, the marketing automation is top-notch, and the lead scoring allows us to score our prospects. It also integrates with Wistia, which is great for video tracking. Keap is relatively easy to use and is fairly reasonably priced. Customer service is easy to contact.
What is your favorite aspect of this product?
It is a very organized software in creating an inbox and marketing events, deliverability and email server reputation seem good. Keap became much easier to use as we learned the right ways to do things from tag naming conventions, the right ways to use targets, campaign links, embeddable forms, which can trigger tags, which can trigger sequences.
What do you dislike most about this product?
The new email format looks great, but is extremely limited in how much you can customize, compared to their format, customer support is always a bit slow, but when it does attend it fixes. The search is a bit clunky. It's great if you're looking for name, phone number or email address, but to search for anything else, like custom fields, you have to go to a separate page and find that field.
What recommendations would you give to someone considering this product?
Well established online CRM platform with marketing tools I used Keap to manage customer database. I did email marketing, lead generation, internal forms, email templates and automated campaigns and more. Customer support was very helpful for all staff when they joined. Not only for staff but also for management; they provided timely support. Recommend Keap CRM for any business going forward without hesitation. At first it will be difficult to adopt a new system. but when it comes to Keap, it helps you get there without any problem.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Inspires Innovation
Ender V.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Product ordering & good promotional capabilities
Likeliness to Recommend
What differentiates Keap from other similar products?
Well established online CRM platform with marketing tools. We use keap to manage our customer database. we did email marketing, lead generation, internal forms, email templates and automated campaigns and more. It is the best and worth it. because, everyday they are trying to give the best experience. it provides regular updates with many new features.
What is your favorite aspect of this product?
Customer support was very helpful for the staff when they joined. Not only for the staff but also for the management who provides timely support. I would like to recommend Keap CRM for any business. Clearly without hesitation. At first it will be difficult to adopt a new system. but when it comes to Keap, they will help you get there without any problem.
What do you dislike most about this product?
Maybe more email marketing options although it is optimal, it does not have many tools and lacks updating; I would like to mention that there should be more tutorials/guides and onboarding trainings for users.
What recommendations would you give to someone considering this product?
Automation of all the different Services needed to operate a small business. CRM, phone, in-app/desktop text, email, scheduling, quotes, invoices, online store, payment gateway, Keap is everything you need to run a local business. It's great for helping disorganized entrepreneurs and small business owners simplify and set up their contacts, conversations and customer experiences for quick and easy follow-up.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service