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Kaseya

Kaseya VSA

Composite Score

7.2 /10

CX Score

7.2 /10

20 Reviews Write a Review

What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

Company Details

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Awards & Recognition

Kaseya VSA won the following awards in the Remote Monitoring and Management category

Filter By

0 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

87 Plan to Renew

8
Since last award

70 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative

20% Neutral

80% Positive

Pros

Enables Productivity
Acts with Integrity
Caring
Respectful

Feature Ratings

Average 81

Patch Management

Process Automation

Remote Control

Discovery

Endpoint Backup

Real User Monitoring

Remote NOC, SOC, Helpdesk Integration

Mobile Device Management

Anti Malware Signature Detection

Network Management

Support for IoT Devices

Vendor Capability Ratings

Average 72

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Also Featured in...

Remote Support

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Systems Management

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Kaseya VSA Reviews

Kunal K.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Robust product with good features but a bit pricey

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Automation at Scale Scalability and Multi-Tenancy User-Friendly Automation Templates Remote control and support

What is your favorite aspect of this product?

Scalability and Multi-Tenancy Automation at Scale Remote control and support User-Friendly Automation Templates

What do you dislike most about this product?

performance and speed issue pricing

What recommendations would you give to someone considering this product?

Go for it if you are looking for: Scalability and Multi-Tenancy Automation at Scale Remote control and support User-Friendly Automation Templates

Pros

Helps Innovate
Caring
Fair
Generous Negotitation

Bruno M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Powerful IT manegament tool

Likeliness to Recommend

10 /10

What differentiates Kaseya VSA from other similar products?

Very well know among IT professionals

What is your favorite aspect of this product?

Remote Monitoring: Kaseya VSA provides real-time monitoring and management to help IT professionals do their job. and patch Management:automatically updates assets with security patches and software updates.

What do you dislike most about this product?

Cost, the product is very pricey

What recommendations would you give to someone considering this product?

Have someone who really understand the product and it's funcionalities before you buy it considering that the price is high,

Pros

Enables Productivity
Efficient Service
Saves Time
Respectful

Asif A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Remote Monitoring tool by Kaseya

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Kaseya integrates all the major leaders of the RMM market like Datto, Acronis. So now the number of features and product are more in Kaseya VSA.

What is your favorite aspect of this product?

Remote monitoring tool is very safe and reliable to preform activities. Agent procedures module is just wonderful to put jobs/automation in N number of systems automatically. Reporting process is also very smooth for auditing.

What do you dislike most about this product?

Various bugs and features request raised but resolution on them and service is little late . Product performance is fine but sometime on SaaS we face large downtimes.

What recommendations would you give to someone considering this product?

Good to go as a RMM , good features but need to make sure in starting about everything.

Pros

Reliable
Efficient Service
Fair
Altruistic

How We Deliver

Kaseya VSA

What is Kaseya VSA?

Company Details

Need Assistance?

Awards & Recognition

Kaseya VSA Ratings

88 Likeliness to Recommend

2 Since last award

87 Plan to Renew

8 Since last award

70 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Remote Support

Systems Management

Kaseya VSA Reviews

Kunal K.

Robust product with good features but a bit pricey

Likeliness to Recommend

Pros

Bruno M.

Powerful IT manegament tool

Likeliness to Recommend

Pros

Asif A.

Remote Monitoring tool by Kaseya

Likeliness to Recommend

Pros

Most Popular Kaseya VSA Comparisons

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Title

2
Since last award

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Feature Ratings

Patch Management

Process Automation

Remote Control

Discovery

Endpoint Backup

Real User Monitoring

Remote NOC, SOC, Helpdesk Integration

Mobile Device Management

Anti Malware Signature Detection

Network Management

Support for IoT Devices

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness