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What is Justworks?
Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
3
Since last award
91 Plan to Renew
3
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Justworks?
Pros
- Respectful
- Reliable
- Trustworthy
- Fair
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Compensation Management
Direct Deposit
Taxation Deduction
Self Service Portal
HR Systems Interface
Tax Form Preparation
Vacation and Leave Tracking
Benefits Calculation
Time and Attendance
Accounting Systems Interface
Retirement Plan Tracking
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Breadth of Features
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Justworks Reviews
Erin C.
- Role: Human Resources
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Mar 2022
User friendly but could use more advanced features
Likeliness to Recommend
What differentiates Justworks from other similar products?
Easier onboarding process than other PEOs, competitive pricing
What is your favorite aspect of this product?
New hires enter their own info online for onboarding. Much easier to hire remotely.
What do you dislike most about this product?
Payroll functions are rather basic; not many customizable features.
What recommendations would you give to someone considering this product?
If your payroll process is fairly straightforward, then this is a great product for ease of use at a great price.
Pros
- Respectful
- Generous Negotitation
- Friendly Negotiation
- Reliable
Cons
- Less Effective Service
Lonnie d.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2022
Excellent Value PEO for small businesses
Likeliness to Recommend
What differentiates Justworks from other similar products?
I've used many PEOs in my career, from small startup PEOs to nationally recognized, large brands. JustWorks provides a quality product at a lower price point. Their friendly customer service reps are more knowledgeable in basic HR policy and practice than the large PEO HR help desk employees. For questions that Justworks level 1 reps do not know, it is easy to get a specialist on the line.
What is your favorite aspect of this product?
For an experienced HR professional, I needed a product that would be easy to use and provide basic payroll and benefit options without the high price tag and extra bells and whistles. JustWorks was the perfect PEO partner for our company.
What do you dislike most about this product?
The level 1 customer service reps were basic HR associates, which is fine and probably was the correct level of representative from an overall JustWorks customer base. I am an experienced HR professional, so when I occasionally did have a question, the service rep served more as a passthrough to the labor attorney or benefits specialist that I really needed. I do feel that my particular situation was unique, and I did not represent the standard JustWorks customer in that respect.
What recommendations would you give to someone considering this product?
When comparing JustWorks for both payroll and benefits administration, you likely won't find a more cost-effective, quality choice. JustWorks is now my go-to PEO client when I recommend one to other HR colleagues!
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
Jim H.
- Role: C-Level
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great interface but a bit pricy
Likeliness to Recommend
What differentiates Justworks from other similar products?
They have a great user experience for admins and users both.
What is your favorite aspect of this product?
One-click import into QBO makes my life easy.
What do you dislike most about this product?
They don't really provide much in the way of HR guidance, which I had hoped for given their marketing and the price point. After two years, they jacked up our insurance rates significantly (more than double) so we no longer can use their benefits administration, which was a key selling point.
What recommendations would you give to someone considering this product?
Don't look at this as an outsourced HR dept, but more of a better interface for managing HR tasks, like payroll, time off and benefits.
Pros
- Includes Product Enhancements
- Continually Improving Product
- Caring
- Respectful
Cons
- Under Delivered