Justworks Customer Reviews 2024

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Justworks

Composite Score

7.9 /10

CX Score

7.8 /10

31 Reviews Write a Review

What is Justworks?

Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.

Company Details

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Justworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Justworks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

3
Since last award

91 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Justworks?

0% Negative

13% Neutral

87% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Cons

Under Delivered

Feature Ratings

Average 87

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Benefits Administration

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Justworks Reviews

Adonai G.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

A Multipurpose Payroll Solution

Likeliness to Recommend

9 /10

What differentiates Justworks from other similar products?

Besides being good at handling Payroll needs, it also comes with benefit administration features.

What is your favorite aspect of this product?

I like that Justworks is more than a Payroll solution and offers more HR features It is an affordable and scalable software.

What do you dislike most about this product?

No dislikes as Justworks has been useful with no much problems.

What recommendations would you give to someone considering this product?

I recommend Justworks because it is affordable and handles most HR needs seamlessly.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Effective Service

Joanna G.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Useful and good value

Likeliness to Recommend

8 /10

What differentiates Justworks from other similar products?

It is more practical to use, especially if you are not an HR consultant

What is your favorite aspect of this product?

The price for small businesses is very competitive

What do you dislike most about this product?

It has more functions than I need, so can appear a bit complicated at times

What recommendations would you give to someone considering this product?

Creating a simpler, more basic version for micro businesses

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Eshita G.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to use, but needs more features

Likeliness to Recommend

8 /10

What differentiates Justworks from other similar products?

User-friendly & intuitive.

What is your favorite aspect of this product?

Customer service is awesome. Benefit add-ons are great. Annual tax compliance is handled by JW.

What do you dislike most about this product?

Very few third-party integrations

What recommendations would you give to someone considering this product?

JW should include third-party integrations for accounting, time tracking, point of sale systems and business operations

Pros

Trustworthy
Efficient Service
Effective Service
Caring

How We Deliver

Justworks

What is Justworks?

Company Details

Need Assistance?

Awards & Recognition

Justworks Ratings

89 Likeliness to Recommend

3 Since last award

91 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Justworks?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Benefits Administration

Justworks Reviews

Adonai G.

A Multipurpose Payroll Solution

Likeliness to Recommend

Pros

Joanna G.

Useful and good value

Likeliness to Recommend

Pros

Eshita G.

Easy to use, but needs more features

Likeliness to Recommend

Pros

Title

3
Since last award

3
Since last award

Feature Ratings

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization