Justworks Customer Reviews 2024

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Justworks

Composite Score

7.9 /10

CX Score

7.8 /10

31 Reviews Write a Review

What is Justworks?

Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.

Company Details

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Justworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Justworks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

3
Since last award

91 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Justworks?

0% Negative

13% Neutral

87% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Cons

Under Delivered

Feature Ratings

Average 87

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Benefits Administration

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Justworks Reviews

Michelle R.

Role: Consultant
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Justworks from other similar products?

I was a long time user of ADP which does NOT compare to Justworks. The customer service support is STELLAR with Justworks and that is what sets them apart for me.

What is your favorite aspect of this product?

Ease of use. Very user friendly.

What do you dislike most about this product?

I honestly have not come across any issues to report over the past one year + using Justworks

What recommendations would you give to someone considering this product?

It's worth setting up a call and seeing if this platform offers you what ever you are not currently getting with your payroll service. I find Justworks to be an efficient and productive platform to navigate through and it has saved me a lot of time and aggravation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jennifer S.

Role: Human Resources
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use especially for small companies

Likeliness to Recommend

7 /10

What differentiates Justworks from other similar products?

Justworks is cost effective for a small team. It allows you to manage day to day HR functions, and is very useful give that time and attendance, benefits, and training features are all in one place

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

As our company is growing we are out growing some services that are available. Justworks is more useful for small companies

What recommendations would you give to someone considering this product?

If you have a small HR department or have not yet established one Justworks has tools that make compliance simple.

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Effective Service
Under Delivered
Charges for Enhancements

Trina F.

Role: Human Resources
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great and Simple PEO for growing businesses

Likeliness to Recommend

9 /10

What differentiates Justworks from other similar products?

The pricing is very transparent, and the system is incredibly user friendly. It is easy to do everything without needing to contact support, but if you do need support, they always very helpful.

What is your favorite aspect of this product?

I love that the system is easy to navigate. I also love the benefits administration - they get negotiated rates on insurance that smaller businesses would not receive on their own, so they save companies tons of money.

What do you dislike most about this product?

We tended to have trouble with timecards for hourly workers when I used it, but it seems like those issues have been addressed more recently.

What recommendations would you give to someone considering this product?

This is a great product for any company that has no HR function, a limited HR function. or smaller companies that want the benefits of better cost for their compliance, payroll and benefits needs

Pros

Transparent
Effective Service
Client Friendly Policies
Fair

How We Deliver

Justworks

What is Justworks?

Company Details

Need Assistance?

Awards & Recognition

Justworks Ratings

89 Likeliness to Recommend

3 Since last award

91 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Justworks?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Benefits Administration

Justworks Reviews

Michelle R.

Fantastic Product

Likeliness to Recommend

Pros

Jennifer S.

Easy to use especially for small companies

Likeliness to Recommend

Pros

Cons

Trina F.

Great and Simple PEO for growing businesses

Likeliness to Recommend

Pros

Title

3
Since last award

3
Since last award

Feature Ratings

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization