Justworks Customer Reviews 2024

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Justworks

Composite Score

7.9 /10

CX Score

7.8 /10

31 Reviews Write a Review

What is Justworks?

Payroll, benefits, HR and compliance - all in one place. Justworks simplifies your business's back office complexities, so you can work fearlessly.

Company Details

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Justworks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Justworks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

3
Since last award

91 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Justworks?

0% Negative

13% Neutral

87% Positive

Pros

Respectful
Reliable
Trustworthy
Fair

Cons

Under Delivered

Feature Ratings

Average 87

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Benefits Administration

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Justworks Reviews

Alex P.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Great for Remote co's with W2s in various states

Likeliness to Recommend

10 /10

What differentiates Justworks from other similar products?

Support is fantastic, UI is relatively simple and intuitive, handles the heavy lifting of compliance, priced fairly. New expense submission process is good.

What is your favorite aspect of this product?

Customer Support, benefit plan provider options

What do you dislike most about this product?

1099/Vendor payments - long lag time. minimal support for international contractors (though this is getting better with an acquisition they just made)

What recommendations would you give to someone considering this product?

Great if you want a PEO to handle the "heavy-lifting" of HR for employing W2s in multiple states. Health insurance offerings support a huge variety of needs, from basic value coverage to ultra-premium.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FRANCHESCA R.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Best Pick for the best PEO online platform!

Likeliness to Recommend

10 /10

What differentiates Justworks from other similar products?

Through its simplicity, full-service HR and payroll solutions, benefits administration, compliance support, PEO model, supportive customer experience, scalability, integrations, and partnerships.

What is your favorite aspect of this product?

The customer support provided by Justworks is exceptional, with a team that is exceptionally friendly, helpful, and knowledgeable.

What do you dislike most about this product?

It would be beneficial if Justworks offered additional options for customizing plans.

What recommendations would you give to someone considering this product?

Assess your business needs. Compare pricing and value. Evaluate integrations. Research customer feedback. Request a demo or trial. Consider scalability. Seek advice from peers or professionals.

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Caring

Lillian W.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use

Likeliness to Recommend

8 /10

What differentiates Justworks from other similar products?

User friendly website

What is your favorite aspect of this product?

The PTO calculator, though that is pretty standard

What do you dislike most about this product?

Time card approval could be a bit more innovative

What recommendations would you give to someone considering this product?

I have one for the company. I wish there was a way to input employees schedules, so when hours are missed the system could detect where and offer PTO if the agent has any

Pros

Respectful
Security Protects
Reliable
Performance Enhancing

Cons

Inhibits Innovation
Slower Product Innovation
Commodity Features

How We Deliver

Justworks

What is Justworks?

Company Details

Need Assistance?

Awards & Recognition

Justworks Ratings

89 Likeliness to Recommend

3 Since last award

91 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Justworks?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

HR Systems Interface Ability to interface with the organization’s HR system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Benefits Administration

Justworks Reviews

Alex P.

Great for Remote co's with W2s in various states

Likeliness to Recommend

Pros

FRANCHESCA R.

Best Pick for the best PEO online platform!

Likeliness to Recommend

Pros

Lillian W.

Easy to use

Likeliness to Recommend

Pros

Cons

Title

3
Since last award

3
Since last award

Feature Ratings

Compensation Management

Direct Deposit

Taxation Deduction

Self Service Portal

HR Systems Interface

Tax Form Preparation

Vacation and Leave Tracking

Benefits Calculation

Time and Attendance

Accounting Systems Interface

Retirement Plan Tracking

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization