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JotForm Logo
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Jotform, Inc.

JotForm

Composite Score
8.3 /10
CX Score
8.4 /10
Category
JotForm
8.3 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Security

84

Electronic Signatures

82

Mobility

81

Drag and Drop Design

80

Workflow Automation

79

Field Configuration and Customization

77

Data Analysis and Survey Function

77

APIs and Integration

76

Version Management

76

State Transformation

74

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Business Value Created

81

Usability and Intuitiveness

81

Breadth of Features

81

Ease of Customization

81

Quality of Features

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Vendor Support

78

Availability and Quality of Training

77

JotForm Reviews

Abbey Grace M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Quick and easy forms

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

JotForm offers a set of characteristics that guarantee an effective collaborative work and a dynamic work flow, in our organization it is used to generate forms totally adapted to our requirements. The platform makes data collection easy, provides templates for specific situations, and provides fully customized themes. It makes it easy to create online forms from anywhere and at any time using mobile devices. It allows integrations that make the use of data more versatile and complement the effectiveness.

What is your favorite aspect of this product?

JotForm is easy to use, it quickly creates smart PDF forms, turning your PDFs into HTML Web Forms. Long forms can be separated by pages, giving the option to save and continue as desired. Their support offers many tips to help you make your forms work the way you want them to. Make it easy to send email notifications to respondents to keep them up to date. The integrations with other platforms make it a very attractive application.

What do you dislike most about this product?

It needs to add more customization options and you need to incorporate more documentation to handle all its functions in depth.

What recommendations would you give to someone considering this product?

This platform provides the best features for online form creation. It provides strong teamwork and generates good data collection and management. I recommend its implementation.

Pros

  • Reliable
  • Respectful
  • Friendly Negotiation
  • Security Protects

Marc v.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2021

Feature rich product with full customisation

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

easy to understand form builder with a strong emphasis on add ons. There is so much to offer at the free version

What is your favorite aspect of this product?

its a powerful tool that is capable of making your form fit your exact needs and design requirements. it is possible to customise the form to fit into your existing sales flow without customers knowing the difference

What do you dislike most about this product?

the integration with Zapier is not straight forward and there is not enough documentation available to understand it quickly. Their builder is a little over complicated with all the add ons that are available and its hard to find all the add ons you want. so you can end up searching for a real long time for something that may not exist, in terms of the features of the form.

What recommendations would you give to someone considering this product?

give it a try, its easy to get started and worth spending some effort on the form. it may fit your exact need

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Helps Innovate

Tony P.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2020

Jotform makes it easy to create online forms!

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

Ease of use and tons of integrations

What is your favorite aspect of this product?

It's ability to integrate with Microsoft Flow

What do you dislike most about this product?

The workflow automation is lacking in the product

What recommendations would you give to someone considering this product?

Create a free account to decide if you like the product

Pros

  • Reliable
  • Saves Time
  • Security Protects
  • Helps Innovate

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