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JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.3 /10
CX Score
8.4 /10
Category
JotForm
8.3 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Security

84

Electronic Signatures

82

Mobility

81

Drag and Drop Design

80

Workflow Automation

79

Field Configuration and Customization

77

Data Analysis and Survey Function

77

APIs and Integration

76

Version Management

76

State Transformation

74

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Business Value Created

81

Usability and Intuitiveness

81

Breadth of Features

81

Ease of Customization

81

Quality of Features

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Vendor Support

78

Availability and Quality of Training

77

JotForm Reviews

Marian T.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Complete and customizable online forms

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

JotForm provides great customization options for form design. It offers the opportunity to simplify work processes by automating complex tasks. It allows to exponentially reduce the use of paper-based packages. It has the ability to collect and store data for a wide variety of our business needs. Saves time in the field and vastly improves workflow. It makes it possible to send and receive valuable information from the field.

What is your favorite aspect of this product?

It is easy to use and highly customizable. It has a wide variety of ready-to-use templates, adapted to different processes. It is very efficient for creating forms and managing data. It makes it possible to design forms easily with a drag-and-drop builder. It allows us to greatly simplify our field data collection processes and distribute the forms to mobile devices for data collection. It offers a set of high-quality integrations that optimize our business processes.

What do you dislike most about this product?

Although JotForm is a very useful platform in my company. Predefined templates can incorporate further customization. Its cost is considerably.

What recommendations would you give to someone considering this product?

I recommend using JotForm. This platform is necessary for data collection and simplification processes. It is an excellent data manager that allows you to quickly transfer them from our work team.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Jack E.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Robust and efficient platform for creating forms

Likeliness to Recommend

7 /10

What differentiates JotForm from other similar products?

JotForm provides a large number of tools to create very complete and useful forms. It allows to obtain data used applied to social media marketing and in other email marketing campaigns to collect the responses and details of our various projects. It's a great way to get information quickly and have the data on hand to export to other business information platforms. It is very simple to start creating forms online and also to manage and expand those forms for anyone. We can transfer data to other applications for a more streamlined and automated workflow.

What is your favorite aspect of this product?

It is very easy to design forms and implement them anywhere. It is also simple to configure to provide the end user with a pleasant experience. its library of pre-made templates that allows the user to choose from varieties of form templates. Building forms from scratch requires no technical or coding skills. Team collaboration to create any form is highly doable with its integration with Slack. It is perfect for business because we can accept payments even through the form and it is compatible with PayPal.

What do you dislike most about this product?

The template design options are limited and you need to incorporate more customization options to adapt the forms to our requirements.

What recommendations would you give to someone considering this product?

This platform has all the features that are needed to create the best forms. It is extremely easy to use and it is easy to integrate with other applications. I recommend it.

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

MIGUEL ANGEL M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Great Web Form Services

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

Jotform is at a higher and professional level from options to flexibility makes it the number 1 service

What is your favorite aspect of this product?

all the options it contains from making a payment form to accepting payments from the same form is all in one

What do you dislike most about this product?

As I mentioned before, jotform does not have partnerships with other companies to make the service a direct native one in many applications since it is a very necessary app for a business

What recommendations would you give to someone considering this product?

Any person looking for a contact solution, sell a product or make an agenda form this is the application you need

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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