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JotForm Logo
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Jotform, Inc.

JotForm

Composite Score
8.3 /10
CX Score
8.4 /10
Category
JotForm
8.3 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

1% Negative
7% Neutral
92% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 80

Security

84

Electronic Signatures

82

Mobility

81

Drag and Drop Design

80

Workflow Automation

79

Field Configuration and Customization

77

Data Analysis and Survey Function

77

APIs and Integration

76

Version Management

76

State Transformation

74

Vendor Capability Ratings

Average 79

Ease of Data Integration

84

Business Value Created

81

Usability and Intuitiveness

81

Breadth of Features

81

Ease of Customization

81

Quality of Features

80

Ease of Implementation

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Vendor Support

78

Availability and Quality of Training

77

JotForm Reviews

Tanmay G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Very nice customizations with JOT Forms

Likeliness to Recommend

8 /10

What differentiates JotForm from other similar products?

Jot forms provides efficient and beautiful way to collect data from end users, its amazing UI and customization ability make it a stand out.

What is your favorite aspect of this product?

We used Jot form on our campaign website and its results were fantastic, easy to deploy with minimum effort.

What do you dislike most about this product?

Unlike Google forms, Jot forms are not that popular yet, many times users are bit hesitant to use.

What recommendations would you give to someone considering this product?

Surely should see the option if you are bored from simplistic looking forms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jen M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Mapping isn't always correct, but great overall

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

HIPPA compliance, integrations, ease of use, smart mapping, ability to clone other forms, and a native app at no additional cost! I think the app is what really sets JotForm apart. For most businesses, they can have clients download the app and they can access all forms on the go from wherever. In our particular usage, we have the app for internal use only. However, this is a great way for multiple people to access the same information and it is not only helpful but saves time.

What is your favorite aspect of this product?

Smart mapping, definitely. Offering forms online while very convenient for those filling them out can be a hassle for the backend. Mismatched forms, cut-off answers, etc. By having the ability to map the fields onto the original PDF, backend users no longer have to worry about manually looking for the information or learning how to read an entirely new form to find the information they seek as it is the same form they are already used to. For the most part, the fields do end up were they are supposed to go and that reduces a lot of time on the implementation side. Also, the conditional formatting is great!

What do you dislike most about this product?

Anytime a new question is added, a field automatically populates on the PDF in a random spot. This is incredibly inconvenient when adding multiple-choice questions as after every new entry, a new field is added to the PDF. It would be easier to enter all the information on the question first and then map everything after.

What recommendations would you give to someone considering this product?

Have a lot of patience and don't be afraid to reach out to support. Simple forms will require much less work on the backend, but forms with multiple-choice questions, a variety of answer types, etc, can eat up a lot of your time. Especially if there are 10 possible answers but only one is allowed, or conditional questions that can have multiple outcomes. Support always answers fairly quickly and the forums have lots of information to go through while you wait. The plans themselves are fairly affordable, however, if your forms need to be HIPAA compliant, there is really only one or two plans you can choose from.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Transparent

Amr M.

  • Role: Consultant
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Total Solution for Online Forms building.

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

JotForm has more integrations and allows for better customizations.

What is your favorite aspect of this product?

The seamless integration with project management applications like Asana.

What do you dislike most about this product?

The cost is slightly higher than some similar applications.

What recommendations would you give to someone considering this product?

Start with the free version to try the application's features and benefits based on your exact use case.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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