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jitsi

Composite Score
7.7 /10
CX Score
7.8 /10
Category
jitsi
7.7 /10

What is jitsi?

Jitsi is a set of open-source projects that allows you to easily build and deploy secure videoconferencing solutions. We are best known for our Jitsi Meet video conferencing platform, meet.jit.si where we host a Jitsi Meet instance that the community can use for totally free video conferences , and the Jitsi Videobridge that powers all of our multi-party video capabilities.

Company Details


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jitsi Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on jitsi.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love jitsi?

0% Negative
17% Neutral
83% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Video Conferencing

94

Audio Conferencing Call in Bridge

91

Keyboard Mouse Control

91

Instant Messaging

89

Screen Share

87

Facilitator Functions

84

Audio Conferencing VoIP

82

Audio Controls

79

Application Share

77

Virtual Whiteboard

73

File Transfer

71

Vendor Capability Ratings

Average 86

Product Strategy and Rate of Improvement

92

Ease of Data Integration

91

Ease of IT Administration

89

Ease of Implementation

88

Business Value Created

88

Breadth of Features

87

Availability and Quality of Training

86

Vendor Support

85

Ease of Customization

85

Quality of Features

82

Usability and Intuitiveness

80

jitsi Reviews

Sam M.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Unparalleled video conferencing option!

Likeliness to Recommend

10 /10

What differentiates jitsi from other similar products?

It provides features that other companies will charge an arm and a leg for, for FREE! And it's so easy to use! Really great for when you are working with people who aren't tech experts because they can join from their browser (on both PC and mobile!), download an app on their phone or PC, call-in, etc. etc. So many options!

What is your favorite aspect of this product?

The cost. Small non-profits who do a lot of virtual work know why this is so important!

What do you dislike most about this product?

Jitsi, unfortunately, does not function well with older models of phones, or for people with weak internet connections. Be prepared for some lag, some drops, etc. // We've also found that the audio share function is VERY bugged and are still awaiting some improvements in that realm. We just can't get it to work no matter how much we try and troubleshoot and write in.

What recommendations would you give to someone considering this product?

If you're on a budget, this is your best option even if it isn't perfected. Have a contingency plan in place for people having issues with lag or dropping out of the meeting due to extreme lag or poor connections. Be prepared to deal with the really weird auto-emoji/auto-reaction feature that can make things a bit awkward. It's been an uphill battle with turning that feature off. It's not always appropriate!

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Unique Features

Ayanfe M.

  • Role: Finance
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Good in video conferencing

Likeliness to Recommend

9 /10

What differentiates jitsi from other similar products?

Jitsi Meet stands out from other similar products due to its open-source nature, which allows for customization and self-hosting, its strong focus on privacy and security, and its ability to support large meetings without requiring users to create accounts or download software.

What is your favorite aspect of this product?

One of my notable aspect of Jitsi Meet is its commitment to privacy and security, offering end-to-end encryption and the ability to self-host, giving users greater control over their data and communications.

What do you dislike most about this product?

I don't have personal dislikes, but some users may find that Jitsi Meet lacks certain advanced features or integrations compared to other video conferencing platforms, such as virtual backgrounds or extensive collaboration tools.

What recommendations would you give to someone considering this product?

For someone considering Jitsi Meet, I recommend exploring its open-source nature and robust privacy features, which provide users with control over their data and communications. Additionally, test its functionality and user experience to ensure it meets your specific needs for video conferencing and collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ricardo P.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

A solution for conferences and meetings.

Likeliness to Recommend

9 /10

What differentiates jitsi from other similar products?

What makes this tool totally different from others is that it allows end-to-end encryption which makes it very convenient, so this is one of the very powerful features it has.

What is your favorite aspect of this product?

What I like the most about this product is that it has a background noise removal option which allows for totally clear and crisp audio, plus it is also highly customizable and can be easily integrated with other tools.

What do you dislike most about this product?

Since I have been using this tool, I can say that I have not found any fault with this product, rather I can say that it is very complete and that it is in the right direction.

What recommendations would you give to someone considering this product?

One of the reasons why I would recommend this tool is because it can be used on the web without having to download other applications, which makes it very easy to use.

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Caring