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Ivanti

Ivanti ITSM

Composite Score

7.1 /10

CX Score

7.6 /10

9 Reviews Write a Review

What is Ivanti ITSM?

Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.

Company Details

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Ivanti ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

92 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ivanti ITSM?

0% Negative

7% Neutral

93% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Effective Service

Feature Ratings

Average 79

Software Inventory Management

Software Recognition Library

Analytics and Reporting

Contract Management

End to End Lifecycle Management

Decentralized Management

License Compliance Tracking

Data Center Analytics

Cloud License Management

Integration with IT Systems

Software Usage Metering

Vendor Capability Ratings

Average 78

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

IT Service Management - Enterprise

Score 8.1

View Ivanti ITSM in this category (opens in a new tab)

IT Asset Management - Midmarket

Score 6.7

View Ivanti ITSM in this category (opens in a new tab)

IT Asset Management - Enterprise

Score 6.6

View Ivanti ITSM in this category (opens in a new tab)

Ivanti ITSM Screenshots

Ivanti ITSM Reviews

Jorge C.

Role: Student Academic
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Tool with strong security fundamentals

Likeliness to Recommend

8 /10

What differentiates Ivanti ITSM from other similar products?

Efficient vulnerability resolution, advanced automation, and highly unified platform management.

What is your favorite aspect of this product?

Security approach.

What do you dislike most about this product?

Although I am not involved in the purchasing process, I understand that the price per endpoint is not very affordable for small to medium-sized companies.

What recommendations would you give to someone considering this product?

Maintain the features that distinguish the tool, increase Cloud development, and improve the learning curve.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rajni S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Automated and efficient asset management.

Likeliness to Recommend

8 /10

What differentiates Ivanti ITSM from other similar products?

Most important is the AI-driven automation and with addon of end to end IT asset lifecycle management.

What is your favorite aspect of this product?

What I like the most is the automation and centralized asset visibility.

What do you dislike most about this product?

I feel like the setup is bit complex.

What recommendations would you give to someone considering this product?

Be prepared with proper training and plan for better implementation.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Alex R.

Role: Human Resources
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2025

asset discovery, lifecycle tracking, compliance

Likeliness to Recommend

9 /10

What differentiates Ivanti ITSM from other similar products?

includes many essential features such as asset discovery, lifecycle tracking, compliance reporting, and integration with other tools.

What is your favorite aspect of this product?

includes many essential features such as asset discovery, lifecycle tracking, compliance reporting, and integration with other tools.

What do you dislike most about this product?

Deeper Integration with HR Systems

What recommendations would you give to someone considering this product?

Deeper Integration with HR Systems

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

How We Deliver

Events

Ivanti ITSM

What is Ivanti ITSM?

Company Details

Need Assistance?

Ivanti ITSM Ratings

83 Likeliness to Recommend

92 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Ivanti ITSM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Software Inventory Management Detailed inventory cataloging of all software installations across devices to track exactly how many used and unused licenses are available for each application

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Contract Management Allocate software to contracts, store all contracts in a central repository, and manage contracts with alerts for upcoming renewals, payments, and expirations.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

License Compliance Tracking Monitors license compliance for installed and purchased software, tracks renewal and expiration dates, and sends alerts for potential non-compliance issues.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Integration with IT Systems Integrate with Active Directory, existing inventory tools, other ITSM vendors, and third-party procurement systems.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets across the cloud and network and collect unused licenses.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

IT Service Management - Enterprise

IT Asset Management - Midmarket

IT Asset Management - Enterprise

Ivanti ITSM Screenshots

Incident Dashboard

Incident Correlation

Executive Dashboard

2025 Self Service

Ivanti ITSM Reviews

Jorge C.

Tool with strong security fundamentals

Likeliness to Recommend

Pros

Rajni S.

Automated and efficient asset management.

Likeliness to Recommend

Pros

Alex R.

asset discovery, lifecycle tracking, compliance

Likeliness to Recommend

Pros

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Feature Ratings

Software Inventory Management

Software Recognition Library

Analytics and Reporting

Contract Management

End to End Lifecycle Management

Decentralized Management

License Compliance Tracking

Data Center Analytics

Cloud License Management

Integration with IT Systems

Software Usage Metering

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration