.png){kind=small}
What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Intercom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Nadia S.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Fantastic product
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has a lot of great features and keep constantly innovating. It is even hard to keep up with the new features! The new AI module I think it is very appreciated by CS/support since it could help speed up and filter conversations.
What is your favorite aspect of this product?
I love how innovative Intercom is. The fact that you can combine features in their pricing helps a lot too.
What do you dislike most about this product?
I sometimes get lost in many new features and think that some CS support from their side would be great. This would ensure that we are using it at its full capacity and get even more engaged in their product.
What recommendations would you give to someone considering this product?
Go ahead! It is a great CS platform. Not sure if the onboarding process is too complicated, but for sure at a long term view would be worth it. They are constantly innovating and for me that means that we are offering the very best to our customers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kitenda R.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Sep 2024
Intercom is reliable and scalable
Likeliness to Recommend
What differentiates Intercom from other similar products?
They do give discounts to up to 90% for the first year to startups hence enabling them to grow and be able to use the tool when they do have more sales
What is your favorite aspect of this product?
Intercom integrates with social media tools without any technical issues and has good interface
What do you dislike most about this product?
Using WhatsApp module requires extra cost which makes the tool more expensive
What recommendations would you give to someone considering this product?
Yes, if you are looking for a professional tool for technical support, Intercom stands out to be the best
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Elvis C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Interact with customers via live chat.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Enhances customer retention and happiness by enabling easy, tailored contact. Teams can handle high query volumes using automation and bots without adding more workers.
What is your favorite aspect of this product?
Intercom is great because it allows you to talk to contacts directly in real time via social networks, mobile apps, and the web. I have access to comprehensive reports on client interactions, which enable me to analyze the experience and efficacy of messages in great detail.
What do you dislike most about this product?
We don't have any issues with intercom; it's a great way to communicate with clients.
What recommendations would you give to someone considering this product?
Because Intercom is user-friendly and doesn't require a high learning curve, it's a great choice for customer support and sales teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
