What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Scheduled Availability
Learning and Adaptability
Personalized Service
Knowledgebase
Application Programming Interface
Leads Generation
Workflow Processing
Multi-channel
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Vendor Support
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Intercom Reviews
Ning L.
- Role: Consultant
- Industry: Technology
- Involvement: Initial Implementation
Submitted Nov 2020
Flexible screen sharing platform.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Effective tool integration with other tools like HubSpot.
What is your favorite aspect of this product?
The ability to instantly send targeted massages, smooth chatting to customers.
What do you dislike most about this product?
I dislike nothing, so far so good.
What recommendations would you give to someone considering this product?
Intercom offers its user the nice communication channel with their customers, email marketing and lead management is also nice with the tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Debbie J.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2020
Perfect reporting and screen sharing tool
Likeliness to Recommend
What differentiates Intercom from other similar products?
The interface easy usage and the features arrangement.
What is your favorite aspect of this product?
Its integration to the most social media platforms and the email marketing capability.
What do you dislike most about this product?
Nothing for me to complain about this platform productivity.
What recommendations would you give to someone considering this product?
Intercom is the great marketing system which supports other social media channels for the effective business marketing.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity