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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Get AssistanceIntercom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Yeo S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
For customer assistance.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom is outstanding as it allows a good notification system, it also has the ability to support live graphics, which allows real-time support to customers, but not before mentioning the escalation procedure and how simple it is to add tags making the search simple and practical
What is your favorite aspect of this product?
I like Intercom is useful to provide quick and easy assistance using the mobile application, to obtain information, deal with potential customers, it facilitates the inbox function which is prepared to collaborate and be aware of incoming conversations from chat and email, keep fast response time
What do you dislike most about this product?
Intercom in terms of customer service is disappointing.
What recommendations would you give to someone considering this product?
I recommend Intercom to integrate directly to the website and send information directly to the intercom beneficial for that data to filter use and manage clients.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Monika C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Great intuitive tool but a bit pricey :)
Likeliness to Recommend
What differentiates Intercom from other similar products?
I really loved the design and the intuitive UX in general. It was a pleasure to use this tool.
What is your favorite aspect of this product?
Intercom is a great product to manage leads, create mailing campaigns and communicate with users.
What do you dislike most about this product?
What I dislike the most is the price of the tool.
What recommendations would you give to someone considering this product?
If you are looking for a great tool to manage your leads you should check Intercom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alexandre M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
For conversational relationships.
Likeliness to Recommend
What differentiates Intercom from other similar products?
I like Intercom for its exclusivity, it offers rewarding experiences in terms of customer conversations through chat, bots and personalized messaging.
What is your favorite aspect of this product?
I like Intercom is a software that is simple to install, ideal to drive automation and artificial intelligence and improve the website visitor experience, also to integrate with CRM and keep communications in a single view, useful to help guide customer support questions.
What do you dislike most about this product?
I think Intercom offers very expensive subscription plans.
What recommendations would you give to someone considering this product?
I recommend Intercom to build better customer relationships through personalized messaging-based experiences throughout the customer journey.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
