What is Infobip?
Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceInfobip Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Infobip.
90 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infobip?
Pros
- Effective Service
- Fair
- Security Protects
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
WebRTC-based Calling
Cloud Integration
Drag and Drop User Interface
Communication APIs
Software Development Kit
Online Cloud Platform
Integration APIs
MMS API
Code Libraries
AI Engine for CPaaS
Vendor Capability Ratings
Quality of Features
Vendor Support
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Infobip Reviews
Alex M.
- Role: Vendor Management
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Trust vendor with strong products catalog
Likeliness to Recommend
What differentiates Infobip from other similar products?
Innovative products, full SMS termination coverage at high quality, perfect support.
What is your favorite aspect of this product?
Products are working and available
What do you dislike most about this product?
For some products very long response, e.g. virtual phone numbers
What recommendations would you give to someone considering this product?
Try to reply for client''s requests
Pros
- Trustworthy
- Friendly Negotiation
- Security Protects
- Helps Innovate
Cons
- Under Delivered
Suren H.
- Role: Information Technology
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Aug 2022
Amazing service from a customer driven company.
Likeliness to Recommend
What differentiates Infobip from other similar products?
Customer Service
What is your favorite aspect of this product?
Compatibility and future tech ready.
What do you dislike most about this product?
Nothing really..
What recommendations would you give to someone considering this product?
If you value service, this is your company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mohomed W.
- Role: Information Technology
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Aug 2022
Wonderful organisation and great Account Manager.
Likeliness to Recommend
What differentiates Infobip from other similar products?
The account manager representing the organisation and the excellent support provided by the account manager always.
What is your favorite aspect of this product?
What our organisation required
What do you dislike most about this product?
Not applicable.
What recommendations would you give to someone considering this product?
Not applicableN/A
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing