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Icertis Contract Intelligence Platform Logo
Icertis Contract Intelligence Platform Logo
Icertis

Icertis Contract Intelligence Platform

Composite Score
7.4 /10
CX Score
7.5 /10
Category
Icertis Contract Intelligence Platform
7.4 /10

What is Icertis Contract Intelligence Platform?

The Icertis Contract Management (ICM) platform is the leading contract management solution in the cloud. ICM’s easy-to-use, intelligent, enterprise-wide contract management software transforms the foundation of commerce by turning contracts into valuable corporate assets. The Icertis platform has powerful features that address all types of contracts, throughout the entire contract lifecycle, across the enterprise.

Company Details


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Awards & Recognition

Icertis Contract Intelligence Platform won the following awards in the Contract Lifecycle Management category

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Icertis Contract Intelligence Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Icertis Contract Intelligence Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

Up 1
Since last award

93 Plan to Renew

74 Satisfaction of Cost Relative to Value

Up 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
79%
Negotiation and Contract:
79%
Conflict Resolution:
84%
Strategy & Innovation:
79%
Service Experience:
80%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Icertis Contract Intelligence Platform?

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8% Negative
6% Neutral
86% Positive

Pros

  • Trustworthy
  • Friendly Negotiation
  • Fair
  • Helps Innovate

Feature Ratings

Average 77

E-Signature

86

Contract Approval

82

Workflow

80

Contract Authoring

79

Clause Management

77

Integration

75

Reporting Analytics

74

Searchable Repository

73

Redlining

72

Obligation Management

71

OCR Support

71

Vendor Capability Ratings

Average 77

Ease of Implementation

83

Business Value Created

79

Vendor Support

79

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

76

Ease of Customization

76

Availability and Quality of Training

76

Quality of Features

76

Ease of IT Administration

75

Breadth of Features

73

Ease of Data Integration

73

Icertis Contract Intelligence Platform Reviews

Tanya L.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Transforming Contract In Strategic Business Assets

Likeliness to Recommend

10 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

Icertis stands out by turning contracts into strategic assets using advanced AI for deep insights and obligation tracking. Its wide enterprise integrations and industry-specific modules make it highly scalable for complex global organizations.

What is your favorite aspect of this product?

My favorite aspect of Icertis is its ability to extract and analyze post-signature data to ensure contract obligations are fulfilled, turning contracts into actionable business tools.

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

If you're considering Icertis, assess your current contract processes and data structure to ensure smooth AI adoption. Also, involve IT and legal early to plan integrations and tailor modules to your industry needs.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Client's Interest First

Urmila J.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product!" Makes life so easy saves time

Likeliness to Recommend

8 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

Implementation methodology and self help options along with support from Icertis consultants. Time to time product feature upgrades to satisfy client needs. Excellent support after UAT and deployment. Fantastic client relationship management and customer oriented approach during development. Knowledgeable consultants and technical leads to support the implementation throughout. Automation and quick contract creation is really impressive. Training modules are best for beginners. As an end user the experience of Icertis is smooth and easy to understand. No complexity while creating contracts and prompt help provided from time to time.

What is your favorite aspect of this product?

Uniqueness and no complexity

What do you dislike most about this product?

Some product limitations

What recommendations would you give to someone considering this product?

Go for it it saves a lot of time in managing contracts and it’s worth every penny

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Rohan K.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use. Highly customizable. Speedy install

Likeliness to Recommend

8 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

Speed of implementation. Highly customizable

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Customization cost

What recommendations would you give to someone considering this product?

Please do take trainings on how to configure the contracts seriously and then only give the sign off

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Saves Time

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