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IBM

IBM Sterling Supply Chain Business Network

Composite Score

7.6 /10

CX Score

7.8 /10

23 Reviews Write a Review

What is IBM Sterling Supply Chain Business Network?

IBM Sterling® Supply Chain Business Network is a trusted, scalable business-to-business network that helps automate and orchestrate your supply chain processes and partner collaboration on a single cloud-based platform.

Company Details

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Awards & Recognition

IBM Sterling Supply Chain Business Network won the following awards in the Supply Chain Management category

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8 Top Rated Capabilities

5 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

6 Top Rated Features

2022

IBM Sterling Supply Chain Business Network Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Sterling Supply Chain Business Network.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

4
Since last award

96 Plan to Renew

5
Since last award

72 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Sterling Supply Chain Business Network?

0% Negative

5% Neutral

95% Positive

Pros

Enables Productivity
Effective Service
Security Protects
Helps Innovate

Feature Ratings

Average 83

Order Management

Inventory Management

Returns Management

Shipping Management

Customer Service

Manufacturing Planning and Production

Supplier Management

Procurement Management

Warehouse Management

Demand Planning

Transportation Management

Vendor Capability Ratings

Average 79

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

IBM Sterling Supply Chain Business Network Reviews

Bhabani S.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

IBM Sterling OMS, A product to bet on!

Likeliness to Recommend

9 /10

What differentiates IBM Sterling Supply Chain Business Network from other similar products?

Its easily integrable and is constantly upgrading to support day in and out Business needs

What is your favorite aspect of this product?

Managing Order life cycle

What do you dislike most about this product?

Lacks Real time inventory tracking.

What recommendations would you give to someone considering this product?

This is a good product for managing complete order life cycle and is constantly upgrading to give a better and efficient user friendly experience. Consider IBM Sterling OMoC is worthy.

Pros

Trustworthy
Efficient Service
Effective Service
Inspires Innovation

Prashant B.

Role: Information Technology
Industry: Apparel
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Enterprise-grade powerhouse for seamless commerce.

Likeliness to Recommend

10 /10

What differentiates IBM Sterling Supply Chain Business Network from other similar products?

I beleive that IBM is leader in the Gartner supply chain quadrant. And yes it is more robust, scalable and reliable product solution for the businesses today and it is now leveraging AI too so it is going to be one of the best performers in the e-commerce industry with no doubt.

What is your favorite aspect of this product?

It's flexible enough to cater almost all the change requests from stakeholders and we have greater monitoring and control over all our environments and that is I think is the part which I like the most about it.

What do you dislike most about this product?

Sometimes, IBM client services team takes time to resolve some kind of environment issues from their end and sometimes but quite rarely we may have to escalate the ticket or PMR for getting resolution quickly or make the issue resolve faster.

What recommendations would you give to someone considering this product?

I would say it is offcourse one of the best solutions available in the industry and you can go for it for sure.

Pros

Fair
Security Protects
Continually Improving Product
Reliable

Rain s.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

A fantastic product

Likeliness to Recommend

8 /10

What differentiates IBM Sterling Supply Chain Business Network from other similar products?

IBM sterling supply chain business network great features and capabilities is what distinguishes it from the other platforms.

What is your favorite aspect of this product?

I like that on a single business network, this platform unifies supply chain data, insights and actions across your customers, partners and suppliers. Simplified B2B integrations. Easy to use and flexible to onboard new partners quickly. AI powered data insight to help detect anomalies and take collective action to avoid disruptions.

What do you dislike most about this product?

Steep learning curve. The platform requires training to fully understand it

What recommendations would you give to someone considering this product?

For faster and easier store and site management and multichannel fulfillment, this platform provides businesses with tools and e commerce features.if you are looking to drive your revenue growth, then IBM sterling supply chain business network is for you.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Inspires Innovation

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How We Deliver

IBM Sterling Supply Chain Business Network

What is IBM Sterling Supply Chain Business Network?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

IBM Sterling Supply Chain Business Network Ratings

87 Likeliness to Recommend

4 Since last award

96 Plan to Renew

5 Since last award

72 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love IBM Sterling Supply Chain Business Network?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Returns Management Includes returns quality check, pending returns, and dispute case tracking.

Shipping Management Includes batch orders, packing slips and labels, rate calculations and tracking details.

Customer Service Support for deliver, returns, schedule changes, and any other product challenges

Manufacturing Planning and Production Transformation of raw materials to finished goods, assembling, kitting, and quality

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Warehouse Management Includes 3PL management, inventory tracking, and demand planning.

Demand Planning Demand forecasting, capacity planning, product flow planning, scheduling, and "what-if" analysis.

Transportation Management Includes carrier and fleet management, as well as routing and scheduling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

IBM Sterling Supply Chain Business Network Reviews

Bhabani S.

IBM Sterling OMS, A product to bet on!

Likeliness to Recommend

Pros

Prashant B.

Enterprise-grade powerhouse for seamless commerce.

Likeliness to Recommend

Pros

Rain s.

A fantastic product

Likeliness to Recommend

Pros

Most Popular IBM Sterling Supply Chain Business Network Comparisons

Oracle Supply Chain Management

SAP Supply Chain Management

Microsoft Dynamics 365 ERP

Kinaxis RapidResponse

Körber

Arkieva

Title

4
Since last award

5
Since last award

2
Since last award

Feature Ratings

Order Management

Inventory Management

Returns Management

Shipping Management

Customer Service

Manufacturing Planning and Production

Supplier Management

Procurement Management

Warehouse Management

Demand Planning

Transportation Management

Vendor Capability Ratings

Ease of Customization

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training