What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Analytics and Reporting
Customer Self Service Capabilities
Contact Center Integration
Agent Collaboration
Agent Scripting
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2021
Great Product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Paul N.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jan 2021
Easy to use, highly functional. Poor customization
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Service hub is dead simple to use and set up. The best turnkey solution. If your business already uses HubSpot Sales CRM, it's the best platform for customer service and knowledge management.
What is your favorite aspect of this product?
Seamless integration with Sales CRM.
What do you dislike most about this product?
Customization is very poor. Templates are very restrictive in both design and structure of knowledge base info.
What recommendations would you give to someone considering this product?
If you're looking for something easy, it's great. If you're looking for something customizable and flexible, look elsewhere.
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Vendor Friendly Policies
- Less Generous
M Usman K.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2021
Easy to integrate. Analytics are basic, but okay.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Provides a very simple, plug and play solution with Knowledge Hub that is also available through chat. Much like Hubspot's own Customer Service which sets a benchmark.
What is your favorite aspect of this product?
It's easy integration with chat.
What do you dislike most about this product?
Inability to track which user read a particular Knowledge Base article, and therefore the inability to pre-emptively save a possible churn by solving their issue.
What recommendations would you give to someone considering this product?
Go for it if you're already using Hubspot as a CRM solution. It integrates perfectly.
Pros
- Saves Time
- Fair
- Transparent
- Security Protects
Cons
- Charges for Enhancements
