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HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.8 /10
CX Score
9.0 /10
Category
HubSpot Service Hub
8.8 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Up 1
Since last award

97 Plan to Renew

Up 1
Since last award

81 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
87%
Conflict Resolution:
92%
Strategy & Innovation:
89%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

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1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Customer Service Knowledge Management

85

Customer Community Management

83

Customer Self Service Capabilities

83

Contact Center Integration

83

Agent Scripting

83

Analytics and Reporting

82

Agent Collaboration

81

Multi Channel Support

81

Intelligent Search

81

Customer Service Workflow Management

80

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

82

Ease of Data Integration

82

Vendor Support

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Breadth of Features

80

Ease of Customization

78

HubSpot Service Hub Reviews

Bibiana O.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Amazing CRM software

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

It integrates well with other softwares i work with

What is your favorite aspect of this product?

Helps me keep track of the performance of my team through reporting and analytics

What do you dislike most about this product?

The paid version is quite expensive

What recommendations would you give to someone considering this product?

I recommend this software for easy Customer Relationship Management

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amy S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Wonderful for searchable & automatic SEO-optimized

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

Fascinating for knowledge base which is amazing for customers to get answers on their own.

What is your favorite aspect of this product?

Amazing for it's searchable, beautifully organized and automatic SEO-optimized.

What do you dislike most about this product?

I have had no any problem at with it.

What recommendations would you give to someone considering this product?

It's fascinating for knowledge base for easier and effective for customers to get answers on their own to boost satisfaction.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nanette C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

"Super easy KB interface"!

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Knowledge base interface is super easy with display of customer insights.Easy to create content in multiple languages

What is your favorite aspect of this product?

Super easy user interface for customer insights.

What do you dislike most about this product?

Nothing to dislike about for the time I have used it.

What recommendations would you give to someone considering this product?

Has a friendly knowledge base interface which makes it easy to use and get customer insight and create content on multiple languages.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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