What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Rebekah L.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great product and tons of functionality tools!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Being able to connect with your customers and address and resolve their issues quickly. Also, love that I can create a support ticket right from the chat and emails that come in!
What is your favorite aspect of this product?
Being able to quickly and easily communicate with our clients! HubSpot helps our business run smoothly and the clients love the ease of being able to reach out to us this way.
What do you dislike most about this product?
There really is not a reason to dislike this service as it is so easy to use.
What recommendations would you give to someone considering this product?
If you are looking for software that can do just about everything your business needs, then this is it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jackson W.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2021
Fantastic product
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
This is one of the most powerful platform for bringing together customers and business enterprise.
What is your favorite aspect of this product?
I like the capability of this product to ensure that all customers data is safely kept. Customers are free to air their views and concerns on our products and services. Great service to our customers has enabled us to build more trust on our potential clients.
What do you dislike most about this product?
I have not experienced any challenge from this platfoem.
What recommendations would you give to someone considering this product?
I totally recommend HubSpot Service Hub to any organization for better customer service delivery.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
John H.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2021
Very easy to use with accurate reporting
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Ease of Use and accuracy of data
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
I have no real down points except that generating reports could be a little simpler
What recommendations would you give to someone considering this product?
You will not be sorry, it adds good input
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Efficient Service