This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.7 /10
CX Score
8.9 /10
Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

Filter By

HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
8% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Customer Service Knowledge Management

85

Agent Scripting

83

Customer Self Service Capabilities

83

Customer Community Management

83

Contact Center Integration

83

Analytics and Reporting

82

Agent Collaboration

82

Multi Channel Support

81

Customer Service Workflow Management

81

Intelligent Search

81

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Vendor Support

83

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

83

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Breadth of Features

79

Ease of Customization

77

HubSpot Service Hub Reviews

Maggie O.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

So user friendly!

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

The ease of use is a game changer! I love the functionality and appreciate the platform's customer service and help pages. It was very easy to adapt to!

What is your favorite aspect of this product?

I love how much time it saves me through my day. It is important for me to not miss a beat in a ton of different areas in my role.

What do you dislike most about this product?

Sometimes the fonts don't align when I use a template to send an email and then I have to change something in it.

What recommendations would you give to someone considering this product?

I would definitely choose Hubspot over competitors because it is so easy to use and seamlessly integrates!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher O.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Great Updates Happening even better with more Hubs

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Its connectivity with other Hubs in HubSpot make a contact's journey from marketing to sales to service absolutely incredible.

What is your favorite aspect of this product?

Surveys inside of HubSpot are really helpful because it is very easy to help the sales and marketing team see how customers are feeling.

What do you dislike most about this product?

The ticketing updates can be very difficult to figure out and set up sometimes

What recommendations would you give to someone considering this product?

This is the most useful software when you have marketing and sales hub

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

graciela s.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Apr 2024

Great software

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

Because -Easy to install -Intuitive Helps teams connect with customers

What is your favorite aspect of this product?

My favorite aspect it’s intuitive

What do you dislike most about this product?

Not really

What recommendations would you give to someone considering this product?

HubSpot is a great tool for all kinds of companies

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service