What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
My Experience with HubSpot Service Hub
Likeliness to Recommend
Pros
- Trustworthy
- Effective Service
- Altruistic
- Client's Interest First
Daniella T.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2023
HubSpot Service Hub Is So Impressive
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
With HubSpot Service Hub, we are able to manage our relationships with our customers easily. HubSpot Service Hub enables us to track our customers' chats and maintain good relationships.
What is your favorite aspect of this product?
The interface of HubSpot Service Hub is so impressive and simple to understand. The support team of HubSpot Service Hub is also so helpful.
What do you dislike most about this product?
All the features of HubSpot Service Hub works well for us. I do not dislike anything about HubSpot Service Hub.
What recommendations would you give to someone considering this product?
I highly recommend HubSpot Service Hub. HubSpot Service Hub is so reliable and simple to manage.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Marva F.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Best CRM for organizing all processes
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The fact that I can obtain answers to my questions quickly and that everything is linked together means I don't have to switch between several apps. Hubspot's ability to sync with other programs and amass data is fantastic.
What is your favorite aspect of this product?
Having all of our customer data in one location and the ability to restrict access based on a user's role is a huge help to our organization. Without compromising the privacy of our sensitive data, we can give all members of the team access to the information they need to do their jobs.
What do you dislike most about this product?
I'd appreciate a high-level explanation of how everything works together. Since I use Hubspot for a variety of functions, including sales, customer service, and marketing, I've discovered that there are occasions when something doesn't work in CS since we've used a different record in sales and our contacts reflect this.
What recommendations would you give to someone considering this product?
That I can eliminate the need of many platforms. This is the largest issue that Hubpsot has resolved for me; I love how I can use it for Sales, marking, and CS with no trouble at all; I simply need to link everything appropriately.
Pros
- Enables Productivity
- Security Protects
- Helps Innovate
- Continually Improving Product