What is Helpshift?
The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Helpshift?
Pros
- Continually Improving Product
- Reliable
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Workflow Management
Agent Collaboration
Analytics and Reporting
Customer Self Service Capabilities
Mobile Customer Care
Intelligent Search
Multi Channel Support
Customer Service Knowledge Management
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Ease of IT Administration
Vendor Support
Helpshift Reviews
Serghej F.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Apr 2023
Fast, user-friendly product!
Likeliness to Recommend
What differentiates Helpshift from other similar products?
It is very user-friendly and it is easy to track data
What is your favorite aspect of this product?
The possibility of introducing bots according to the needs
What do you dislike most about this product?
There is not a specific aspect that I don't like, since it is possible to ask for changes and have it as needed.
What recommendations would you give to someone considering this product?
Please talk with the referee from HS in order to customize the tool according your needs
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Guilherme B.
- Role: Operations
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Apr 2023
Fantastic Bot Automations
Likeliness to Recommend
What differentiates Helpshift from other similar products?
The bots automations are unique, and really easy to setup.
What is your favorite aspect of this product?
The bots automations.
What do you dislike most about this product?
The smart intents, at the time, are not that great.
What recommendations would you give to someone considering this product?
If you have a high demand volume of income chats, and need a great integration with salesforce, Helpshift may help you a lot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Samorina G.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Features and Affordability
Likeliness to Recommend
What differentiates Helpshift from other similar products?
As a customer service software, Graphext also comes with virtual assistant features making it unique as it is a two in one software
What is your favorite aspect of this product?
Using Graphext is easy and the software makes it easy to take care of customer questions and enquiries on time
What do you dislike most about this product?
I'm tempted to say Graphext is flawless as I have had zero issues with it
What recommendations would you give to someone considering this product?
For effective customer care experience, I recommend businesses to try Graphext
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service