What is Heap?
Heap is a digital insights platform that makes it easy to surface and act on the most valuable insights that are hidden in your user data. Heap combines a complete and trustworthy digital data foundation with advanced data science capabilities so teams have comprehensive tools to yield insights, move faster, and optimize customer journeys in an ever-changing marketplace.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
3
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
6
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Heap?
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Data Integrity
Marketing Analytics
Data Warehousing
Conversion Analysis
Data Analysis and Survey Function
Audience Segmentation
Data Management
API Framework
Device and Browser Analytics
Mobile Functionality
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Also Featured in...
Heap Reviews
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2023
Cost effective and unique from.others
Likeliness to Recommend
Pros
- Helps Innovate
- Efficient Service
- Effective Service
- Caring
Priya A.
- Role: C-Level
- Industry: Gaming and Hospitality
- Involvement: Vendor Selection and Purchasing
Submitted Jan 2023
The best product analytics tool
Likeliness to Recommend
What differentiates Heap from other similar products?
The tool is VERY flexible and allows you to create a wide variety of queries, graphs and searches.
What is your favorite aspect of this product?
Unlike other tools you have full control of what you want to query and how it will be displayed.
What do you dislike most about this product?
Their support system can be pretty slow to resolve issues. But their answers are usually thoughtful and thorough.
What recommendations would you give to someone considering this product?
Amazing Tool. Must Purchase
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Angela W.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Heap allows us to accurately analyze our web pages
Likeliness to Recommend
What differentiates Heap from other similar products?
We use this software to view and analyze the behavior of users of our pages and mobile applications, to know in depth every step they take within them and thus improve our services and customer service. I like it because its data is in real time and every piece of information is automatically recorded in the system, making it easier to view.
What is your favorite aspect of this product?
It is a very easy to use and friendly tool, which makes it intuitive. It allows to visualize the events that occur on the pages and applications in real time, it also generates very detailed reports of all the activity in general, showing the metrics, clicks and participation of each user. It automatically captures every movement made by users, so that everything is recorded and analysis and monitoring is much more effective.
What do you dislike most about this product?
I would like its configuration to be a little simpler, since you have to enter data manually, which makes the process long. I would also like the panels to be a little more customizable to adapt them to the needs of the company and customers. On some occasions we have needed the help of the technical service and their response has been slow and late.
What recommendations would you give to someone considering this product?
Heap is great for any product that has traffic. This would be good for an e-commerce cart experience or any type of checkout experience. It's also great for capturing conversion metrics for financial customers or leads. Find friction points in your flow and where users leave your flow.
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Inspires Innovation
