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Bridgeline Digital, Inc.

HawkSearch

8.0 /10

16 Reviews Write a Review

What is HawkSearch?

HawkSearch is a feature rich, results based, leading search engine product that consistently provides a relevant, personalized search experience for everyone. Our cutting edge technology offers powerful tools for marketers, merchandisers and developers alike. Hawksearch can help you greatly increase conversion rates and help turn visitors into loyal customers.

Company Details

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Awards & Recognition

HawkSearch won the following awards in the Enterprise Search category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2024

HawkSearch Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HawkSearch.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HawkSearch?

0% Negative

15% Neutral

85% Positive

Pros

Trustworthy
Respectful
Fair
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 87

Synonyms and Stemming

Advanced/Faceted search

Social Network Awareness

Multi Format Support

Optical Character Recognition

User interface for search/retrieval

Processing and Indexing

Content Analytics

Results Sorting

Content Aggregation

AI/Machine Learning

Vendor Capability Ratings

Average 83

Vendor Support

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Also Featured in...

Desktop Search

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HawkSearch Reviews

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Reliable search with great support

Likeliness to Recommend

8 /10

Pros

Respectful
Reliable
Trustworthy
Effective Service

Cons

Vendor's Interest First
Less Performance Enhancing
Commodity Features

Role: Information Technology
Industry: Electronics
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Apr 2024

We reinvented our onsite search with HawkSearch!

Likeliness to Recommend

9 /10

Pros

Caring
Saves Time
Client Friendly Policies
Fair

Steven Y.

Role: Information Technology
Industry: Recreation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Wonderful integration team!

Likeliness to Recommend

9 /10

What differentiates HawkSearch from other similar products?

Wide range of available features

What is your favorite aspect of this product?

The search tuning capabilities

What do you dislike most about this product?

The architecture was somewhat challenging to wrap my head around at first

What recommendations would you give to someone considering this product?

Please consider taking advantage of this product

Pros

Reliable
Unique Features
Effective Service
Caring

How We Deliver

HawkSearch

What is HawkSearch?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

HawkSearch Ratings

88 Likeliness to Recommend

1 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love HawkSearch?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Social Network Awareness Indexing of organizational results in social media.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Desktop Search

HawkSearch Reviews

Reliable search with great support

Likeliness to Recommend

Pros

Cons

We reinvented our onsite search with HawkSearch!

Likeliness to Recommend

Pros

Steven Y.

Wonderful integration team!

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Synonyms and Stemming

Advanced/Faceted search

Social Network Awareness

Multi Format Support

Optical Character Recognition

User interface for search/retrieval

Processing and Indexing

Content Analytics

Results Sorting

Content Aggregation

AI/Machine Learning

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization