What is Haptik?
Build powerful Intelligent Virtual Assistants with Haptik’s Enterprise CX platform. Amplify engagement, increase conversions, and deliver delightful support to your customers. Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 100 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Haptik?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence Engine
Workflow Processing
Intent Extraction
Translation
Learning and Adaptability
Personalized Service
Retrieval augmented generation
Leads Generation
Natural Language Processing
Generative AI
Other Integrations
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Vendor Support
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Haptik Videos
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Haptik Reviews
Rishabh P.
- Role: Finance
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Easy to use
Likeliness to Recommend
What differentiates Haptik from other similar products?
The after-sales once the integration goes live. CS team ensures that every step is taken to evolve the bot.
What is your favorite aspect of this product?
The analytics engine is very strong and robust.
What do you dislike most about this product?
Nothing that I can think of.
What recommendations would you give to someone considering this product?
Haptik developed chatbots are far smarter than any other chatbot in the market. You will definitely get a positive ROI.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Caring
Darshan D.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Feb 2022
Great Product, Superb Team, Effective Features
Likeliness to Recommend
What differentiates Haptik from other similar products?
They help you with solutions, they are always available for support, think out of the box solutions and provide real answers. They have dedicated account managers who ensure great relationship with every team member.
What is your favorite aspect of this product?
Simple Process Flow/tool to create your own bot in minutes...when i say minutes i mean it...and if you think you need to be a techie you are completely wrong. Non Techie with a clear logical thinking can build a BOT in minutes
What do you dislike most about this product?
New Product Dev Cycles can be fast tracked
What recommendations would you give to someone considering this product?
Provide clear use cases of your requirements and ensure that your SME who is going to lead the show spends time with the contact person to ensure your requirements are clear and ensure daily catch ups to check the progress. Any deviations can be corrected in this course so that you get the right solution. As your team member is a SME the process / product support needs to be provide to the team as they will not be SME's from Day 1 for your process/ product.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Kshitij J.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Feb 2022
Awesome product!!
Likeliness to Recommend
What differentiates Haptik from other similar products?
Admire their drive to keep adding value to our processes with the most suitable developments and integrations.
What is your favorite aspect of this product?
Their Customer Success team and set of developers work in tandem to keep improving efficiencies.
What do you dislike most about this product?
Feature to easily train the bot in Ai recommendations was not delivered as originally pitched to us when we were considering Haptik. Bot builder pop up (niko) is annoying as it's all the time, not a one-off pop up.
What recommendations would you give to someone considering this product?
Commendable Service!!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
