What is HappyFox?
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+64 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HappyFox?
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Cons
- Less Effective Service
- Less Transparent
- Less Generous
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Agent Collaboration
Customer Community Management
Customer Service Workflow Management
Customer Service Knowledge Management
Customer Self Service Capabilities
Analytics and Reporting
Intelligent Search
Contact Center Integration
Agent Scripting
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of Data Integration
Ease of Implementation
Business Value Created
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
HappyFox Reviews
Anitha R.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Feb 2023
HappyFox a HelpDesk Solution!
Likeliness to Recommend
What differentiates HappyFox from other similar products?
HappyFox is a very flexible and a reliable product allowing me to track all the tickets sent in by our customers.
What is your favorite aspect of this product?
The Ability to create our own fields is the best feature. Happy fox is extremely easy to set up and our team was able to start using it the same day we signed up. Creation of new tickets and providing resolution and communication with customer is very efficient. In Chat it shows you if the customer went idle or is still typing.
What do you dislike most about this product?
There should be alerts when receiving emails. Chats can not be transferred from one support team to other. Sometimes it can take quite some time to load the selected page.
What recommendations would you give to someone considering this product?
We are using this in our organization for internal and external tickets of the company and has been very beneficial for us since we can keep the tickets organized by departments, person or specific project and prioritise tickets from our customer base.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Abakore G.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
Better Customer Service Management With HappyFox
Likeliness to Recommend
What differentiates HappyFox from other similar products?
The software doubles up as both a customer service software and also offers amazing IT service management features.
What is your favorite aspect of this product?
Using HappyFox is easy and the software is affordable It is well equipped when it comes to customer service management
What do you dislike most about this product?
This software requires lots of experience to use it effectively
What recommendations would you give to someone considering this product?
Since it has worked for us and is a multipurpose software, I recommend it to other interested businesses.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Oliver K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
the simplest solution to have a ticket system
Likeliness to Recommend
What differentiates HappyFox from other similar products?
It has a live chat, an easy way to receive comments and answers on the problems raised.
What is your favorite aspect of this product?
I like the built-in chat, Allows polling, Send a ticket to the appropriate department, Ability to assign tickets to a specific person, Admins can track tickets
What do you dislike most about this product?
when i was creating the ticket text sometimes the mouse just goes to another line for no reason
What recommendations would you give to someone considering this product?
works well for businesses that want to see all their entries in one place. May be more suitable for smaller businesses that can double check their tickets and have more time for this.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Transparent