What is HappyFox?
Meet HappyFox, a practical help desk and customer support software solution. Reduce chaos and bring order to your support process with a robust support ticket system, self-service knowledge base and community forums. Bring email, web, chat and phone requests together painlessly.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+67 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HappyFox?
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Cons
- Less Transparent
- Charges for Enhancements
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Community Management
Customer Service Workflow Management
Agent Collaboration
Customer Service Knowledge Management
Customer Self Service Capabilities
Contact Center Integration
Agent Scripting
Multi Channel Support
Mobile Customer Care
Intelligent Search
Analytics and Reporting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Business Value Created
Quality of Features
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
HappyFox Reviews
Benjamin K.
- Role: Operations
- Industry: Not for Profit
- Involvement: Initial Implementation
Submitted Oct 2024
I love how easy and intuitive it is to use
Likeliness to Recommend
What differentiates HappyFox from other similar products?
How easy it is to set up the customer knowledge base and their friendly and responsive customer support
What is your favorite aspect of this product?
How intuitive it is to use
What do you dislike most about this product?
That there is no integration with Instagram or TikTok. It would be nice to have an easier setting to send copies of the message replies be sent to the email channel's inbox
What recommendations would you give to someone considering this product?
I highly recommend Happyfox because their customer service is exceptional and the user interface is very easy and intuitive to use
Pros
- Trustworthy
- Efficient Service
- Caring
- Saves Time
Bret G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Standard service desk software
Likeliness to Recommend
What differentiates HappyFox from other similar products?
I found little that makes HappyFox stand out from other service desk software that I've used.
What is your favorite aspect of this product?
Support is extremely responsive, and any issues or questions that I had could often be resolved by a life chat agent. We also required a lot of customization to integrate HappyFox with our other software, and they were very responsive and hands on with assisting us in connecting our different systems.
What do you dislike most about this product?
Reporting was extremely clunky and limited. Customizing field options could also become cumbersome if you were populating drop down options with many choices.
What recommendations would you give to someone considering this product?
If you're looking for a straightforward service desk software and this is in your budget, it's a solid choice.
Pros
- Respectful
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Transparent
- Charges for Enhancements
- Less Reliable
Luswepo S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Comprehensive and user-friendly, room for UI-impro
Likeliness to Recommend
What differentiates HappyFox from other similar products?
HappyFox stands out from other similar products due to its intuitive user interface, customizable workflows, and robust automation features. It offers seamless integration with third-party tools and provides strong multi-channel support, including email, chat, and social media. Additionally, its reporting and analytics tools are comprehensive, making it ideal for organizations looking to streamline their support operations while gaining deeper insights into performance.
What is your favorite aspect of this product?
My favorite aspect of HappyFox is its powerful automation capabilities, which allow for efficient ticket management and workflow customization. This feature saves time by automating repetitive tasks, ensuring that the support process runs smoothly and more efficiently.
What do you dislike most about this product?
What I dislike most about HappyFox is the occasional complexity in its user interface. While the platform is feature-rich, navigating through certain settings or customizing workflows can feel overwhelming, especially for new users or those unfamiliar with the system.
What recommendations would you give to someone considering this product?
For someone considering HappyFox, I would recommend taking advantage of the free trial to explore its features and determine how well it fits your needs. Spend time learning the automation tools and customizing workflows to get the most out of the platform. Also, be prepared for a learning curve with the user interface, but once you get accustomed to it, the system becomes very efficient for managing support operations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
