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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Enables Productivity
  • Performance Enhancing
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Jen S.

  • Role: C-Level
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

The Holy Grail of HR & Payroll

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

The biggest thing that impressed me and differentiated Gusto is the intuitive design. Everything flows and sets up with ease, and it's designed so well a novice could make their way successfully through one of the most complex areas of business--HR and Payroll

What is your favorite aspect of this product?

The integrations are second to none and partnerships are so expensive. It's difficult to find software that does not integrate with Gusto.

What do you dislike most about this product?

I honestly can't think of a single thing I don't like about Gusto

What recommendations would you give to someone considering this product?

Do a trial of Gusto. Part of my business is referring food and beverage retailers to services, and I have not had one single business disappointed in Gusto.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dustin W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Great for startups, has everything HR needs.

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Cost, ease of use, UI

What is your favorite aspect of this product?

ease of use and the UI

What do you dislike most about this product?

HR management itself is not fun

What recommendations would you give to someone considering this product?

startup to mid market companies can get what they need with Gusto

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Amy M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

ease of use to user, features cover all needs

Likeliness to Recommend

7 /10

What differentiates Gusto from other similar products?

Innovative forward-thinking features

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing at this time

What recommendations would you give to someone considering this product?

Try it and you will not be disappointed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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