What is Guru?
Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Guru?
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Intelligent Search
Configurable Knowledge Repository
Role-Based Access
Cataloging
API Integration
Rich Text Editor
Reporting and Analytics
Social Features
Workflow and Approval Management
Multi-Language Support
Version Control
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Vendor Support
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Also Featured in...
Guru Reviews
Valerie R.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2022
The greatest business tool our org uses!
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is the best at what it is - knowledge management. Other products have flashy features but fall flat at the actual management and creation of knowledge in a database.
What is your favorite aspect of this product?
Some of the features that make it super accessible - like the Chrome Extension and the Slack integration.
What do you dislike most about this product?
I think the reporting/analytics section can use some improvements to provide more valuable insights.
What recommendations would you give to someone considering this product?
Consider exactly what your organization needs when it comes to knowledge management - if you need a knowledge platform that's accessible everywhere you're working, easily searchable, and easy to organize, then this tool is for you.
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service
William C.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted May 2022
An amazing tool that provides expertise
Likeliness to Recommend
What differentiates Guru from other similar products?
Guru is able to be integrated into slack and makes it easy to search anything in a mere seconds to get more information or an answer.
What is your favorite aspect of this product?
The content that can be uploaded to Guru is endless and is a great tool for sales and operations to utilize when assistance is needed immediately.
What do you dislike most about this product?
Sometimes the content can lag when opening up but that is a rare occurrence.
What recommendations would you give to someone considering this product?
Have a great enablement team that can create good information/trainings that will then be input into Guru for it to be a great tool for employees when needed.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Warren R.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Apr 2022
Great Tool For Knowlege Base
Likeliness to Recommend
What differentiates Guru from other similar products?
What makes Guru stands out more that other similar product is how well organized it is, You can always find the information you are searching for. Knowledge alerts help relay important announcements and information to the team as a whole at once and they can keep track of who reads the announcements which is a really good feature.
What is your favorite aspect of this product?
What i like most about Guru is The 'favorites' feature which is a huge help in saving important information for later to easily refer to. I like that Guru can be integrated in the chrome browser which makes it very easy to access when I need a quick answer. I like that Guru is very easy to navigate and when you open a topic it give you suggestions on which topic next to open. I like that with Guru I can add text or videos for training.
What do you dislike most about this product?
There is nothing about Guru that I dislike
What recommendations would you give to someone considering this product?
This is a great tool for keeping organizational information safe within your organization. I recommend using Guru for training, slideshows, and because it is compatible with Google Slides.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
